Customer Relationship Specialist

1 dia atrás

Vitoria, Brasil Ignis Agency Tempo inteiro

Customer Relationship Specialist – Key ResponsibilitiesBuild and nurture strong relationships with subscribers to elevate the overall platform experience Strategically promote exclusive content, using tailored upselling techniques to maximise sales Analyse customer engagement and feedback to optimise outreach and communication scripts Transform interactions into sales opportunities by leveraging persuasive and authentic conversation Drive subscriber satisfaction, loyalty, and engagement to support creators' revenue goalsProfile of an Ideal Customer Relationship SpecialistAgile & Open-Minded: Willingness to adapt and adopt best practices in response to changing customer needs Strong Sales Insight: Understanding of customer psychology, digital sales, and marketing processes Exceptional Communicator: Superior written skills with the ability to persuade and negotiate effectively Relevant Experience: At least one year in a customer service, sales, virtual assistance, or business development role Remote Work Capable: Access to a reliable internet connection and a dedicated home office setup Flexible Availability: Open to a rotating schedule (day, evening, or night shifts across a 4-day working week) Collaborative Attitude: Eager to provide shift cover when needed in exchange for additional incentivesRecruitment & Onboarding for Customer Relationship Specialist RolesEfficient Recruitment Journey: One interview ? Creative communication case study ? OfferQuick Start: Intakes available almost every Monday Showcase Skills: Practical assessment focused on creative and authentic customer engagement Comprehensive Training: Up to 2 weeks of fully paid onboarding to set you up for success**Training payment contingent on completion and continued roles with the companyCustomer Relationship Specialist Salary and BenefitsStarting Pay: $400 USD for an 8-week probation period Standard Rate: $500 USD after probation Work Arrangement: Contracted 40 hours per week (10-hour shifts, 4 days per week) Incentives: Attainable commission and performance bonuses totalling $1,000+ monthly (1.5%–3% typically) Payment Routine: Bi-monthly, on the 15th and last day of the month Commission Payment: Earnings paid one month in arrearsWhy Join Our Customer Experience Team?Become a vital part of the creator economy by making a real impact through meaningful subscriber relationships and exceptional communication.Ready to leverage your talents for a fast-growing, innovative platform?Apply now

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