Technical It Support Leader

1 dia atrás


Porto Alegre, Brasil Bebeetechnicalleader Tempo inteiro

Job OverviewWe are seeking a seasoned Technical IT Support Leader to join our dynamic team in a fast-paced, remote-first environment.This role requires exceptional technical expertise and leadership skills to design, manage, and troubleshoot complex IT infrastructure for a globally distributed workforce.Key Responsibilities:Lead the implementation of cloud-managed networks (LAN/Wi-Fi), firewalls, and other critical systems for our office hubs.Develop and execute strategic plans to enhance collaboration technology projects, ensuring high availability, performance, and security across the organization.Manage Workspace ONE UEM deployments for zero-touch device provisioning, lifecycle management, and security compliance.Drive IT automation initiatives using scripting tools or low-code/no-code platforms to streamline workflows and boost efficiency.Collaborate with cross-functional teams to deliver exceptional customer experiences through responsive, high-quality support.Provide expert IT support for global teams spanning the US, India, LATAM, and Europe.Administer Google Workspace, including user provisioning, security settings, integrations, and advanced troubleshooting.Oversee the end-to-end IT asset lifecycle for remote workers, encompassing procurement, zero-touch deployment, tracking, and secure decommissioning.Support and optimize collaboration tools like Slack, Jira Service Management, Zoom, Confluence, and Google Meet.Standardize and document IT processes, creating robust knowledge bases and support procedures for a remote-first environment.Requirements7+ years of IT experience, preferably 2+ years in a senior or lead position supporting a remote or hybrid workforce.Demonstrated success in providing exceptional IT support to a globally distributed workforce.Experience working with Mac, Linux, and Windows platforms in a corporate setting.Strong expertise in networking principles (TCP/IP, DNS, VPN).Proven ability to drive IT automation or process improvements with measurable outcomes.Familiarity with modern asset management tools and Google Workspace administration.Experience with Workspace ONE UEM or similar MDM/UEM solutions.Exceptional documentation, project management, and collaboration skills essential for a remote-first work environment.Prior experience in a startup, fast-paced, or agile environment is highly valued.Familiarity with compliance frameworks such as SOC2, PCI, ISO *****.Excellent written and verbal communication skills with a customer-centric mindset.



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