Engineering Manager, Managed Services

OverviewThe Engineering Manager, Managed Services role at Canonical.Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets.Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT.Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors.The company is a pioneer of global distributed collaboration, with ****+ colleagues in 75+ countries and very few office-based roles.Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.The BootStack team designs, builds, and operates modern distributed systems on private infrastructure for customers.From Kubernetes to OpenStack and everything in-between, you'll be working with the latest technology in a fast-paced engineering environment.As a Cloud Engineering Manager for the BootStack team, you will be responsible for managing the engineers that oversee day-to-day Managed Service of customer environments, including customer service management, managed services operations and consistent product improvement engineering.Collaboration with customers, product engineering, and operations is critical to success.Location: This is a globally remote role.ResponsibilitiesManage a growing engineering team to optimise the quality and velocity of both development and operationsIdentify and measure team health indicatorsImplement disciplined engineering and operations processesRepresent the BootStack team with respect to stakeholders, customers, and external teamsEnsure proper team focus on priorities, milestones, and deliverablesWork to meet service level agreements with customer deployments around the globeDeliver quality managed services in a consistent, timely mannerQualificationsBachelors (or equivalent) education in a technology fieldProven track record of professional experience of either software delivery using Python, Go, C, C++, Java, or similar and/or managing operations teamsProven experience with OpenStackDemonstrated strong commitment to testing methodologies and maintainable code qualityExperience with Linux system administration, Ubuntu/Debian a plusStrong communication and cooperation skillsExperience with agile software development methodologiesExperience working in and managing distributed teamsTechnical aptitude for understanding complex distributed systemsExperience with cloud topologies and technologiesTravel to team and company events and customer meetings, roughly 20% or lessWhat we offer colleaguesDistributed work environment with twice-yearly team sprints in personPersonal learning and development budget of USD 2,000 per yearAnnual compensation reviewRecognition rewardsAnnual holiday leaveMaternity and paternity leaveTeam Member Assistance Program & Wellness PlatformOpportunity to travel to new locations to meet colleaguesPriority Pass and travel upgrades for long-haul company eventsAbout CanonicalCanonical is a pioneering tech firm at the forefront of the global move to open source.As the company that publishes Ubuntu, one of the most important open-source projects and the platform for AI, IoT, and the cloud, we are changing the world of software.We recruit on a global basis and set a very high standard for people joining the company.We expect excellence; in order to succeed, we need to be the best at what we do.Most colleagues at Canonical have worked from home since our inception in ****.Working here is a step into the future and will challenge you to think differently, work smarter, learn new skills, and raise your game.Canonical is an equal opportunity employerWe are proud to foster a workplace free from discrimination.Diversity of experience, perspectives, and background create a better work environment and better products.Whatever your identity, we will give your application fair consideration.Job detailsSeniority level: Mid-Senior levelEmployment type: Full-timeJob function: Management and ManufacturingIndustries: Software Development#J-*****-Ljbffr