Customer Service Representative

1 hora atrás

Barueri, Brasil Markem-Imaje Tempo inteiro

**This position is open to people with disabilities.**As a Customer Service Representative, you will provide customer service for Markem-Imaje consumables and parts, from order receipt to delivery to the customer.**What you will do**:- Analyze and process orders for printers, parts and consumables.- Track the billing of processed orders.- Track the backlog and inform the customer about delays.- Contact the logistics department for delivery positions and billing availability.- Check processed orders on customer purchasing portals on a daily basis.- Issue quotes and send them to customers.- Support the sales team with printer orders for billing/processing.- Support the finance department with re-billing requests.**What you need to have**:- High school diploma.- 2 years' experience with customer service.- User-level knowledge of Office Package- Skills: Verbal and written communication, negotiation, influence without authority, organization and time management.- Fluent Portuguese- Fluent Spanish- Advanced English- Knowledge of SAP is nice to have- Collaborative entrepreneurial spirit- Winning through customers- High ethical standards, openness and trust- Expectations for results- Respect and value people

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