Customer Operations Specialist

Context
Veesion is experiencing rapid growth following its successful Series B funding round. This expansion phase requires strengthening our technical foundation and scaling our development capabilities to meet increasing market demands.
Are you dynamic and have a sense of service? Then you may be our future Operation Specialist for the Brazilian & American markets
We are looking for a polyvalent person to make part of our Operations Team.
Responsabilities
Act as the primary contact for clients during the installation process;
Guide clients through remote installations, ensuring all systems are correctly configured and operational;
Provide timely and efficient first-level technical support and troubleshooting to identify and resolve basic issues;
Support clients with maintenance-related questions and minor technical interventions.
Collaborate closely with Technicians, escalating more complex technical issues, when needed;
Ensure all client interactions and technical updates are properly recorded in Salesforce;
Contribute to the continuous improvement of operational procedures and client support resources.
Preferred experience
Experience in a customer-facing technical support or operations role;
Strong problem-solving skills;
Basic technical knowledge of systems, networks, or IT environments (hardware/software familiarity);
Excellent communication skills and the ability to explain technical concepts in a user-friendly way;
Organized, detail-oriented, and capable of managing multiple tasks in a fast-paced environment;
Team player who thrives in a collaborative, cross-functional setting;
C2 Level or Native in Brazilian Portuguese;
Fluent in English.
Why joining Veesion ?
Joining this ambitious project in a hyper-growth phase will open opportunities for your future career in sales (internally and externally).
Get familiar with cutting-edge, AI technologies.
Receive personalized onboarding and support to enhance your sales skills.
Overachieve to gain more responsibilities: we value performance not seniority.
Join a company with an international work environment (2 offices, 28+ nationalities).
Benefits
Contractor Hiring Model (PJ);
Health Insurance;
Joining a company that fosters diversity, equity, and inclusion;
Work with a motivating team in a very dynamic working atmosphere;
Flexibility & work/life balance.
A fast and transparent recruitment process
We are committed to providing you with a quick, three-step recruitment process:
A first interview with our Talent Acquisition Specialist.
A second interview with our Operations Team Leader.
An interview with our Operations Manager.
Convinced? Then don't hesitate and apply now