It Support Specialist
Há 11 horas
Transform your career in ITWe are looking for Service Desk Analyst who wants to learn and grow professionally.The ideal candidate will have the following responsibilities:Attend all incidents reported by users through the helpline or incident logging platform.Record all calls from the helpline and register the incident in the ticket registration platform.Attend on the spot the incidence of the user reporting problems with the Workstation computer equipment.Direct each incident (ticket) to the corresponding resolution group for prompt attention.Advise users seeking support in processes not related to workstation problems.Receive and document service failures reported by users regarding the attention of the different troubleshooting groupFollow up on each ticket generated so that it is attended within the levels agreed with each resolving group according to the service catalog.Report in real time a problem or failure in applications that affects a group of users with the same problem to be attended as a major incident.Review service levels and proactively execute improvement measures in case of a drop in service performance.Mandatory SkillsAdvanced/Fluent SpanishExpertise managing ITSM tools for help desk serviceProactive and assertiveExcellent customer service, interpersonal, communication and team collaboration skillsHaving excellent administrative skills is key for the job (punctual and meticulous)Quick learner, punctual & interested in the progress of ITWhat We OfferA collaborative, diverse and innovative environment that encourages teamwork.Our benefits include:Health insuranceDental PlanLife insuranceTransportation vouchersMeal/Food VoucherChildcare assistanceGympassTCS Cares – free **** that provides psychological assistance (24 hrs/day), legal, social and financial assistance to associatesPartnership with SESCReimbursement of CertificationsFree TCS Learning Portal – Online courses and live trainingInternational experience opportunityDiscount Partnership with Universities and Language SchoolsBring Your Buddy – By referring people you become eligible to receive a bonus for each hireTCS Gems – Recognition for performanceXcelerate – Free Mentoring Career PlatformWe promote an inclusive culture, we always work for equity.This applies to Gender, People with Disabilities, LGBTQIA+, Religion, Race, Ethnicity.All our opportunities are based on these principles.
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It Support Specialist
Há 6 dias
Londrina, Brasil Bebeesupport Tempo inteiroJob Description:We are seeking a diligent and resourceful IT Support Analyst to join our team.As a key member of our support team, you will be responsible for providing top-notch customer service and resolving technical issues in a timely manner.
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IT Support Specialist
1 semana atrás
Londrina, Brasil beBeeSupport Tempo inteiroJob Description: We are seeking a diligent and resourceful IT Support Analyst to join our team. As a key member of our support team, you will be responsible for providing top-notch customer service and resolving technical issues in a timely manner.
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IT Support Specialist
1 semana atrás
Londrina, Brasil beBeeSupport Tempo inteiroJob Description: We are seeking a diligent and resourceful IT Support Analyst to join our team. As a key member of our support team, you will be responsible for providing top-notch customer service and resolving technical issues in a timely manner.
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Support Service Specialist
Há 6 dias
Londrina, PR, Brasil beBeeService Tempo inteiroSupport Service Specialist We are seeking a highly skilled Support Service Specialist to fill this role. About the Position: The ideal candidate will possess strong communication and analytical skills, with experience in application maintenance and customer service. This position requires a deep understanding of customer needs and the ability to effectively...
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IT Service Support Specialist
1 semana atrás
Londrina, Brasil beBeeSupport Tempo inteiroJob Overview We are seeking a skilled Suport Analyst to join our team. The successful candidate will be responsible for providing exceptional customer service and technical support. Key Responsibilities: Receiving and resolving customer requests and issues related to IT services at the first level of support via various mediums. Reading and/or listening to...
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IT Service Support Specialist
2 semanas atrás
Londrina, Brasil beBeeSupport Tempo inteiroJob Overview We are seeking a skilled Suport Analyst to join our team. The successful candidate will be responsible for providing exceptional customer service and technical support. Key Responsibilities: Receiving and resolving customer requests and issues related to IT services at the first level of support via various mediums. Reading and/or listening to...
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IT Support Specialist
Há 4 dias
Londrina, Brasil beBeeServiceDesk Tempo inteiroTransform your career in IT We are looking for Service Desk Analyst who wants to learn and grow professionally. The ideal candidate will have the following responsibilities: Attend all incidents reported by users through the helpline or incident logging platform. Record all calls from the helpline and register the incident in the ticket registration...
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IT Support Specialist
Há 4 dias
Londrina, Brasil beBeeServiceDesk Tempo inteiroTransform your career in IT We are looking for Service Desk Analyst who wants to learn and grow professionally. The ideal candidate will have the following responsibilities: Attend all incidents reported by users through the helpline or incident logging platform. Record all calls from the helpline and register the incident in the ticket registration...
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IT Support Specialist
Há 10 horas
Londrina, Brasil beBeeServiceDesk Tempo inteiroTransform your career in IT We are looking for Service Desk Analyst who wants to learn and grow professionally. Responsibilities Attend all incidents reported by users through the helpline or incident logging platform. Record all calls from the helpline and register the incident in the ticket registration platform. Attend on the spot the incidence of the...
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Technical Support Specialist
Há 11 horas
Londrina, Brasil Bebeecustomerservice Tempo inteiroJob DescriptionIn this pivotal role, you will effectively manage incoming calls and tickets from various platforms, maintain meticulous documentation of issues and solutions, be available for backup support work, closely monitor service desk activity, and participate in regular team reviews.Maintain an exceptional level of customer satisfaction.Ensure...
