Technical Support Engineer

Há 6 dias


Vila Velha, Brasil Traefik Labs Tempo inteiro

At Traefik Labs, we don't just "close tickets."We solve the complex infrastructure puzzles that power the modern web.We are looking for a Technical Support Engineer who lives and breathes cloud-native ecosystems.This role is for someone who loves diving deep into Kubernetes, understands the nuances of Ingress Controllers, API Gateways, and API Management, and wants to contribute directly to a massive Open Source ecosystem.QualificationsKubernetes, Traefik, Docker, deep understanding of InfrastructureExcellent English – Fluency is non-negotiableRadically customer-centric mindset – Enjoy helping people solve technical blockersEST time zone compatibilityLate Shift / On-Call model with a 1-in-3 weekend rotationResponsibilitiesBridge the gap – Support our enterprise customersOSS Impact – Analyze issues in our Open Source projects and work with the core Traefik team to maintain top-tier quality for millions of usersQuality First – Serve as a technical gatekeeper ensuring our software remains top-qualityBe the Advocate – Customer-centric by nature, obsessed with finding the best possible solution for the userWhy Traefik Labs?3.4B+ Downloads – Your work supports the world's most popular cloud-native proxy.No Politics – We are a lean team where ideas compete on merit.High Agency – We value "first principles" thinking and proactive problem solvers.#supportengineer #kubernetes #traefik #cloudnative #remotejobs #LATAM #EST #opensource#J-*****-Ljbffr


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