Freelance Interview Host

1 semana atrás

São Paulo, Brasil M3Eu Tempo inteiro

Job DescriptionBusiness Unit Mission:M3 is managing thousands of online interviews in a year and has developed QualStage in response to increasing market demands for remote qualitative research approaches.
This solution is easy-to-use, secure, and replicated our high-quality in-person research experiences.
We also support our clients with other platforms as well.As the business continues to grow, we are looking for a Qualitative Interview Host to assist the Market Research Project Management team with the day-to-day call management of market research studies to ensure assigned projects successfully complete on time, while meeting and exceeding client expectations.Essential Duties and Responsibilities:Including, but not limited to the following:Be a point of contact for technical platform issues for both internal and external usersAssess technical support level of user to provide appropriate support in a timely mannerPrepare respondents in advance to join their scheduled interviews on timeFacilitate start of scheduled interviews and provide troubleshooting support as neededSupport moderator and interpreter trainings prior to the start of the projectTriage and communicate issues to the QualStage Product Owner and Engineering teamDocument technical issues and resolutions to support customers and improve internal processesStay up-to-date on product features and enhancements, and be able to provide internal technical guidance as neededQualificationsEducation and Training Required:Bachelor's degree or equivalent work experience preferred.Multilingual in at least ONE of the following languages: French, Finnish, Dutch, Danish, Swedish and Asian languages Minimum Experience: Experience supporting customers with Qualitative online platforms preferredStrong working knowledge of Windows and Apple operating systems and product suites; internet browsers including Safari, Microsoft Edge, Chrome and Firefox as well as Apple and Android mobile devices.Previous experience in customer service, or call centre experience is a plus.Knowledge, Skill, Ability:Must have the ability to work in a team environment.Exceptional written and verbal communication skills.Excellent interpersonal skills and a demonstrated ability to interact with all levels within the organization.Able to communicate technical steps in a friendly and simplistic manner - both verbal and writtenWell-developed analytical and problem-solving skills; the ability to quickly solve problems as they present as well as proactively identify and resolve potential issues.A self-motivated individual with exceptional time management, organizational skills, and self-discipline.Additional InformationOperating hours between 07.00 - 18.00 EST time zone

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