Information Technology Manager

Join to apply for the Information Technology Manager role at LEDNManagers of Information Technology, Ledn is interested in hearing from youLedn is a global financial services company built for digital assets, helping to improve the everyday lives of Bitcoin holders while building generational wealth for the future.We offer a suite of egalitarian lending, savings and trading products to digital asset holders in over 150 countries around the world.Through our products and services, we can make a difference in the lives and futures of our clients in real terms.Our team at Ledn is a passionate group of individuals from diverse backgrounds.What we all have in common is an unshakeable conviction that digital assets can democratize access to the global economy and Ledn's suite of products and services can play a critical role in doing so.The core values that guide us are: act with integrity always, own it, have a passion for progress, and lead with empathy.Combining these values with our conviction make Ledn an unstoppable force in changing the world for the better.Come join us as we build, innovate and revolutionize financial servicesThe OpportunityWe are looking for an experienced engineer to join the Cybersecurity/IT Engineering team as a full time Manager of IT.ResponsibilitiesCustomer-facing first line of support; own support and provide an outstanding support experience to our employees via Slack, Jira, etc.Procure and deliver technology equipment and manage tech onboarding of all new employees as well as tech retrieval of all outgoing employees.Design, test, build, and document programs and policies and tools; contribute improvements to existing knowledge with your experience and background.Support and manage SaaS applications such as Google Workspace (GSuite), Slack, Jamf Pro, Jamf Protect, Jamf Connect, Okta, Jira, etc.Work with and manage Mac endpoint and mobile device management tools – MDM, EMM, Jamf, etc.Own and contribute to improvements on identity and access infrastructure, including SSO tools (GSuite, Okta, etc.).Detail solutions, craft help articles, and automate busywork.Manage, respond to, and fix critical incidents and issues as needed through to completion.Prioritize help desk tickets effectively and work on projects over sprints, detailing work in tools like Jira (agile methods and sprints).Set and work toward your own objectives and key results with minimal direction, aligning them to team and company goals.Qualifications7+ years in SaaS systems administration: Jamf Pro, Google Workspace, Okta, Slack, Jira, Netsuite.Ability to create automations using Bash, Zsh, Python, etc.Use of open source tools such as Nudge, CIS Benchmark scripts, SplashBuddy, Munki, etc.Integrate SSO into Okta, create workflows in Okta; work with APIs to integrate systems.Remote support experience across multiple countries, time zones, and familiarity with shipping and receiving hardware and customs.Excellent communication across all media; clear, friendly, concise writing in tickets, email, Slack.Strong desire to provide a magical experience for others; security focus and knowledge of PGP.Understanding of networking fundamentals and troubleshooting – TCP/IP, DNS, DHCP, VLANs, routing, switching.Methodical troubleshooting skills at all OSI layers.Self-management, accurate project scoping, prioritization, and cross-team collaboration.Comfort dealing with ambiguity and making decisions without all data.Nice to HavesFamiliarity with AWS (hands-on experience).Experience with GAM and command-line interfaces for efficient work.Jamf, Okta, Google Workspace certifications.Culture FitPassion for progress; adaptable and resilient in a high-growth, fast-paced environment.Builder's mindset; excited to create, iterate, and scale IT practices.Collaborative partner; influence across functions and cultures with empathy and clarity.Demonstrate integrity and accountability, especially in managing confidential information across diverse legal and cultural contexts.Remote work experience.Benefits & CompensationAs one of the world's leading digital asset companies, we provide tremendous growth opportunities.We offer a competitive PTO package, shared equity, remote work flexibility (up to 180 days per year), and a best-in-class total rewards package that starts on your first day.We are an equal opportunity employment organization and pride ourselves on inclusivity, diversity, and the success that comes from diversity.You may reach out to the Ledn team by emailing for accommodation requests throughout all stages of the recruitment process.Requests will be addressed confidentially.Please note, due to the high volume of applications, only those applicants that qualify will be contacted.Shortlisted candidates may be asked to submit a short video response and we may review publicly available social media activity relevant to the role.No agencies or recruiters please.We do not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes.Seniority LevelMid-Senior levelEmployment TypeFull-timeJob FunctionInformation Technology#J-*****-Ljbffr