Customer Service Associate

1 semana atrás

Belo Horizonte, Brasil Al-Futtaim Tempo inteiro

**Job Requisition ID**:******Established in the ****s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A"rab Emirates.Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands.Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.**Overview of the role**:The Customer Service Associate is responsible for sales generation and delivering a positive customer experience, and for a variety of operational duties as assigned by the store management team (i.e. housekeeping duties, visual presentation standards, etc.).**What you will do:- **Description of Accountability:- Creates a sparkling clean and organized environment by maintaining store standards and cleanliness- Participates in and attends all store meetings and other related functions- Represents a positive attitude toward the merchandise, the brand and the company- Participates in all inventories- Assumes and completes other duties as assigned by store management.- Meets or exceeds weekly sales targets- Satisfactorily completes all duties as assigned by management- Is punctual and adheres to designated work schedule- Is flexible and works well with peers and management to accomplish duties- Follows M&S Policies and Procedures 100%- Performs housekeeping duties as required- Creates a positive first impression for the customer through an energetic attitude and adhering to dress code- Greets customers immediately upon entering the store with a smile and sincere non business like greeting- Provides customers with current relevant information- Provides quality service in the fitting rooms, follows up with customers in a timely manner, maintains cash wrap cleanliness and attempts to add on to the sale about the product- Provides efficient service at the cash wrap, offers gift cards, maintains cash wrap cleanliness and captures customer information in the database- Sincerely thanks all customers for shopping at M&S as they exit the store, and invites them back.**Required Skills to be successful**:- The Sales Associate should have a friendly and engaging personality and be comfortable with working with members of the general public.- Good verbal communication skills- Ability to stand for a minimum of 8 hours- Confident, helpful and polite and be physically fit- Stock replenishment**What equips you for the role**:- **High School (Bachelor Preferred)**:- **4-5 years' experience** in Fashion industry.- Proven ability to achieve goals.- Good Personality- Good communication skills- Excellent relationship skills- Accountability

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