Italian / English (Bilingual) Customer Care Specialist

Join to apply for the Italian / English (Bilingual) Customer Care Specialist role at TaskUsJob DescriptionTaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands.Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally across 23 locations in 12 countries such as the Philippines, India, and the United States.It started with a single great idea to create a different breed of Business Processing Outsourcing (BPO) and continues to innovate, explore new technologies, and improve consistency in an ever-changing world.What We OfferTaskUs prioritizes employee well-being with competitive salaries and comprehensive benefits packages.The company fosters a diverse, inclusive environment and encourages internal mobility and professional growth at all career stages.Employees benefit from departments such as Total Rewards, Wellness, HR, and Diversity, and from a culture of continuous learning.Roles And ResponsibilitiesDeliver exceptional customer service by promptly addressing inquiries, resolving issues efficiently, and ensuring overall customer satisfaction.Research and provide accurate and timely responses to inquiries received via phone, e-mail, and live chat.Navigate internal and external documentation and resources to provide world-class service.Identify and allocate priority or unresolved issues to appropriate internal teams.Route calls to the appropriate resources when necessary and document all customer interaction information according to standard operating procedures.Identify, troubleshoot, and communicate emerging trends and patterns in resolved issues.Strive for high-standard customer satisfaction and experience, meeting quality guidelines set by the client.Adhere to established protocols, KPIs, guidelines, and company policies to ensure consistent delivery of customer service.Foster a collaborative work environment by engaging team members, supervisors, and other departments to resolve client issues, share knowledge, and contribute to a positive team atmosphere.Participate in all mandated internal and external training and/or seminars.Get to know, understand, and comply with TaskUs' policies and procedures.Technical Skills And QualificationsFluent in Italian and English, both written and spoken.Computer literate and proficient in the use of Windows OS, Apple OS, Microsoft Office, and Google applications.Soft SkillsProblem-solving and critical-thinking skills.Great communication skills, written and oral.Adaptability and flexibility, demonstrating ability to work with changing processes and information.Empathy toward customers and a customer-centric approach.Team player; participates in department initiatives, provides feedback, promotes collaborative solutions, and supports colleagues.Open to feedback, eager to learn, and demonstrates improvement.Personality Traits RequiredResilient, calm, and professional when dealing with challenging situations.Adaptable to a dynamically changing business environment.Trustworthy and reliable with a high level of integrity.Resourceful, highly detail-oriented, and able to multitask.What's in it for you?Competitive salary.Great benefits package.Professional growth opportunities across many functions.A fun and inclusive workplace.How We Partner To Protect YouTaskUs will neither solicit money from you during the application process nor require any form of payment in order to proceed with your application.Kindly ensure that you communicate only with authorized recruiters of TaskUs.DEIWe believe that innovation and higher performance are brought by people from all walks of life.TaskUs welcomes applicants of diverse backgrounds, demographics, and circumstances.We are committed to providing equal access to opportunities and to creating an inclusive environment for all employees.Equal Opportunity Employer StatementTaskUs is proud to be an equal opportunity workplace and an affirmative action employer.We celebrate and support diversity; we are committed to creating an inclusive environment for all employees.TaskUs people-first culture thrives on this for the benefit of our employees, our clients, our services, and our community.Referrals increase your chances of interviewing at TaskUs by 2x.Apply NowExplore all TaskUs career opportunities and apply through the provided URL: /.#J-*****-Ljbffr