Amazon Operation Manager

Location: 100% remote
Contract: Long term independent contractor
Payment: Monthly in US Dollars
Working Hours: 8 to 5 PST
About the client
Our mission is to make exceptional skincare accessible to everyone—transforming daily routines into fun beauty experiences. As a seven-year-old, trendsetting Amazon beauty brand that has evolved from microblading to beauty masks, we are driven by our core values:
Extreme Ownership – We take full responsibility for every outcome.
Speed – Agility and rapid decision-making keep us ahead.
Kaizen – Continuous improvement fuels our growth.
Position Overview
The Operations Manager is a strategic, hands-on leader who will streamline our operations and serve as the linchpin for cross-functional collaboration. Reporting directly to the founder, you will manage and mentor our virtual assistant team, drive new product research and launches, optimize our Amazon listings through data-driven insights, troubleshoot account issues, and build robust processes and SOPs to fuel our next phase of growth.
Key Responsibilities
Team Management & Mentorship
Manage and Mentor VAs: Oversee and develop our virtual assistant team that supports daily operations.
- Provide clear guidance, regular feedback, and training to ensure high performance and accountability.
Product Development & Launch
Lead New Product Initiatives: Collaborate with the sourcing team to research, develop, and launch new products that align with market trends and customer needs.
- Coordinate cross-functional efforts to ensure timely and successful product rollouts.
Listing Optimization & A/B Testing
Optimize Catalogue & Listings: Partner with the graphic design team to optimize and A/B test listing keywords (KWs) and images.
- Interpret internal reports (SQP, SFR, Brand Analytics) to continuously enhance listing performance and conversion rates.
Troubleshooting & Account Health Management
Issue Resolution: Work with Amazon Support and Brand Registry to troubleshoot listing issues and account health challenges promptly.
- Develop proactive strategies to mitigate risks and resolve issues before they impact sales.
Performance Reporting & Data Analysis
Regular KPI Reporting: Analyze and report on key performance indicators (KPIs) for the brand, providing actionable insights to drive operational improvements.
- Use tools such as DataDive, Helium 10, and Scale Insights for in-depth analysis.
Process & SOP Development
Build Scalable Systems: Create, implement, and optimize Standard Operating Procedures (SOPs) to improve operational efficiency and prepare for rapid scaling.
- Identify opportunities for automation and process improvements across all operational areas.
Qualifications:
- Experience: Minimum of 3 years in e-commerce operations with Amazon, with a strong background in managing Amazon FBA businesses.
- Proven experience in leading and mentoring a virtual team, driving product launches, and optimizing Amazon listings.
- Technical Proficiency: Expertise with Amazon Seller Central and proficiency with tools such as DataDive, Helium 10, and Scale Insights.
- Advanced Excel skills and familiarity with project management platforms like Asana, Slack, and Google Drive.
- Leadership & Communication: Exceptional leadership skills with a strong commitment to extreme ownership and clear, direct communication.
- Ability to transform complex data into actionable operational strategies.
Cultural Fit:
- Must resonate with Stylia Beauty's values: Extreme Ownership, Communication, Speed, Kaizen, and Think Big.
- Experience in the beauty industry is a plus.