Latin America Field Support Administrator
1 semana atrás
OverviewAs one of the world's leading analytical instrumentation companies, Bruker covers a broad spectrum of advanced solutions in all fields of research and development.All our systems and instruments are designed to improve safety of products, accelerate time-to-market and support industries in successfully enhancing quality of life.We have been driving innovation in analytical instrumentation for 50 years now.Today, nearly 8,500 employees are working on this permanent challenge, at over 70 locations on all continents.The function of the Field Support Administrator - Latin America is to support the MID LATAM Commercial Team in achieving the goals set for the region, monitoring and preparing tender documents with direction from the Commercial Team, working with importation and regulatory to ensure smooth process of new system and consumables orders, working with Americas Consumables Manager as needed to ensure proper local stocking, and working on other special projects to support the Commercial Team success.Please submit your resume in English to be consideredResponsibilitiesOccasional attendance of tradeshows / conferences to provide booth support as needed.Coordinate / participate in regional seminars if required.Administer relevant paperwork for tender process and provide Commercial Team with the necessary support.Monitoring leads in Sales ForceDevelopment of ongoing BMID LATAM News Digest working with Americas Marketing ManagerAdditional ResponsibilitiesMust be able to provide reports to BDAL management and be proficient in MS Office and other software.Gather critical Metrics on "lead to order" success rates and other key parameters relevant for Sales Management and MarketingDevelop & maintain contact database, user lists etc in Sales Force.Support achievement of the commercial goals set for the region, in alignment with MID Latam Leadership.Distribute Applications survey to all appropriate customers and share summary reports on quarterly basisReport into MID LATAM Region Manager with dotted line report to LATAM Business Development & Applications Manager.QualificationsBachelor's degree preferred.Customer support experience required.Ability to maintain valid travel documentationFlexibility and ability to prioritize varying tasks within assigned deadlinesExperience in customer support.Ability to travel nationally & internationally to trade shows, conferences and internal meetings.Portuguese primary language with skill in the English language.Spanish proficiency a plus.Tenacity and self-motivation inspired by success, enthusiasm, drive and initiative directed towards Commercial Team successAbility to operate in a matrix team structure to meet goals.Self-discipline and the ability to decide priorities in a rapidly changing commercial environmentOpen communication style, sharing relevant information as needed to ensure rapid problem solving and overall internal and external customer satisfactionAbility to comply with local cultural differencesWorking EnvironmentHours of work are nominally 40 hours per week.Brazil based, working from home and local Atibai, Brazil office as neededThis position reports directly to the Bruker MID LATAM Region Manager.#J-*****-Ljbffr
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Latin America Field Support Administrator
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Atibaia, Brasil Bruker Tempo inteiroOverview:As one of the world's leading analytical instrumentation companies, Bruker covers a broad spectrum of advanced solutions in all fields of research and development.All our systems and instruments are designed to improve safety of products, accelerate time-to-market and support industries in successfully enhancing quality of life.We have been driving...
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Latin America Field Support Administrator
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Atibaia, Brasil Bruker Tempo inteiroOverview As one of the world's leading analytical instrumentation companies, Bruker covers a broad spectrum of advanced solutions in all fields of research and development. All our systems and instruments are designed to improve safety of products, accelerate time-to-market and support industries in successfully enhancing quality of life. We have been...
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