Seller Operation

Seller OperationJob Title: Seller OperationJob Descriptions:1. Merchant Collaboration Development and Relationship ManagementServe as the primary point of contact for assigned merchants, building trust through proactive communication.Understand merchant KPIs (GMV targets, AOV, conversion rates) and align agency resources to support goal achievement.Collaborate with merchants to co-develop growth strategies tailored to their brand voice and audience.Manage relationship with Tiktok team and Resolve escalations promptly (e.g., account suspensions, payment delays, policy violations) by liaising with Tik Tok's merchant support team and internal stakeholders.2. Operational Process ManagementStreamline merchant onboarding and day-to-day operations by documenting SOPs (Standard Operating Procedures) for account setup, content approval, ad account linking, and performance review.Manage merchant support and ensure timely resolution.Coordinate with cross-functional teams to align merchant needs with agency capabilities.3. Performance Coaching & Growth OptimizationTrack and report on key merchant health metrics: GMV, order volume, etc to identify growth bottlenecks and provide solutions to ensure continuous improvement.Provide actionable insights and coaching: train merchants on content best practices, advertising optimization, and product listing improvements.Drive merchant upsell/cross-sell opportunities by leveraging platforms and agency's resources.Build and maintain dashboards to visualize merchant performance trends and flag underperforming accounts periodically.Generate weekly/monthly operational reports for internal leadership, highlighting positive and negative points, challenges, and improvement plans.4. Market Insights & Feedback LoopCollect and synthesize merchant feedback on platform pain points and share with Tik Tok's product/operations teams to influence platform improvements.Monitor industry trends (e.g., emerging content formats, consumer behavior shifts) and share actionable reports with merchants to keep them ahead of competitors.QualificationsEducation & ExperienceBachelor's degree in Business Administration, Marketing, E-commerce, or related field.5+ years of experience in merchant BD, account management, or e-commerce operations, preferably within Tik Tok Shop, Amazon, or similar social commerce platforms.Familiar with e-commerce operations workflows.Exceptional communication and relationship-building skills, with the ability to influence merchants and internal stakeholders.Strong ownership with analytical mindset on data-driven decision-making.Adaptability to fast-paced environments; ability to manage multiple priorities (merchants, projects, deadlines).Fluent in English speaking and writing.