Customer Service Ambassador

2 semanas atrás


Guarapuava, Brasil Bebeesupport Tempo inteiro

Role OverviewFBS is a global trading and investment platform that prioritizes user experience.Our team of professionals from around the world strives to adapt quickly to users' preferences and pursue their interests.We are looking for a Customer Service Ambassador who will play a key role in providing exceptional support to our customers.ResponsibilitiesProvide prompt and effective assistance in chats and tickets based on knowledge base and training materials.Maintain KPI levels according to department standards.Stay informed about company policies, announcements, and updates for effective communication with customers.Adhere to assigned working hours and demonstrate punctuality in scheduled shifts.Identify and report system errors or service disruptions to the team lead or senior agents.Evaluate complex customer issues and escalate to ensure proper follow-up and resolution.RequirementsFluency in English, Spanish, and Portuguese.Excellent communication skills and efficient problem-solving abilities.Excellent customer service skills: empathetic, accurate, compassionate, responsive, resourceful, and conscientious.Ability to work 40 hours per week with flexible hours.Nice to HaveExperience in customer support.Knowledge of Jira and Confluence.BenefitsExpertise development in a collaborative environment.A competitive official salary and benefits system (medicine, additional pay on sick leave).A comfortable and friendly atmosphere with remote work options.



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