Technical Support Specialist

Há 13 horas


Curitiba, Brasil Bebeecustomersuccess Tempo inteiro

Technical Support SpecialistWe are looking for a skilled Technical Support Specialist to deliver exceptional customer experiences.The ideal candidate will leverage technical knowledge, client-facing skills, and problem-solving abilities to drive success.Key Responsibilities:User Onboarding: Guide new users through setup and best practices.Documentation: Create and maintain documentation, tutorials, and sample projects.Troubleshooting: Provide technical support via various channels, helping users resolve issues efficiently.Collaboration: Work with engineering teams to debug production issues and prioritize fixes.Deployment: Help users architect scalable and efficient deployments.Leadership: Lead customer-facing technical sessions, demos, and Q&As.Requirements:2+ years in a developer-facing or technical support role.Bachelor's or Master's degree in Computer Science, Computer Engineering, Electrical Engineering, or equivalent.Experience working with open-source generative AI models.Familiarity with Kubernetes and cloud infrastructure.Excellent communication and problem-solving skills.Proficient in Python and familiar with LLM ecosystems.Experience working with APIs, CLI tools, and deployment workflows.



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