Site Reliability Engineer

2 semanas atrás

Toledo, Brasil Hcltech Tempo inteiro

Your role and responsabilities:Handling major incidents via CIRS (Critical Issue Response System) and providing frequent updates until resolution.Performing deep-dive application troubleshooting and identifying preventive actions.Managing CIRS-related requests including deployments, feature toggles, and data fixes.Following up on major production incidents and coordinating with cross-functional teams.Enhancing monitoring capabilities using tools like Dynatrace, Kibana, and Splunk.Writing and improving monitoring scripts and alerts based on incident learnings.Handling customer escalations and coordinating with Support & Engineering teams.Supporting planned activities and responding to ad-hoc requests from CES teams.Requirements and Qualifications:Deep experience in DevOps and Production Support.Experience in automation and CI/CD practices.Familiarity with cloud platforms (GCP, AWS, or Azure preferred).Hands-on experience with monitoring tools such as Dynatrace, Kibana, Splunk.Strong troubleshooting skills and ability to deep dive into application issues.Excellent communication and coordination skills across teams.Please submit resumé in English.

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