Special Billing Analyst

Special Billing AnalystLocation - São Paulo Brazil - HybridAt Industrial Scientific we believe in delivering exceptional service through innovation collaboration and integrity.As a Special Billing Analyst youll play a key role in ensuring accurate and timely billing processes that directly impact customer satisfaction and financial performance.Join a team that values your attention to detail problem-solving mindset and commitment to excellence.What Youll DoAs a Special Billing Analyst you will support the billing operations by managing invoice submissions and resolving discrepancies to ensure smooth financial transactions.Your responsibilities will include:Submitting invoices through various customer portalsInvestigating and resolving invoice rejections or disputesMaintaining and updating Standard Operating Procedures (SOPs) for portal submissionsTracking and prioritizing invoices requiring portal actionSecuring necessary approvals and purchase orders for invoice processingUpdating customer standards and collection queues in Oracle with relevant notes and statusResearching and resolving payment discrepanciesProcessing credit card paymentsManaging Salesforce cases related to the Special Billing mailboxGenerating and maintaining reports for special billing activitiesCommunicating with customers via phone email or mailCollecting data and preparing monthly billing metricsSupporting additional administrative tasks as neededWhat You BringMust-Have QualificationsProficiency in English (written and verbal)Strong attention to detail and accuracyEffective communication and interpersonal skillsExcellent organizational and time management abilitiesAnalytical thinking and problem-solving skillsAbility to collaborate in a team-oriented environmentComfort working in fast-paced or high-pressure situationsPreferred QualificationsExperience with Oracle billing systemsFamiliarity with SalesforceAssociate degree in a business-related fieldProficiency in Microsoft Office Suite especially Excel and PowerPointWhat Youll GetWe offer a supportive and inclusive work environment where your contributions are valued.Benefits may include:Competitive compensationFlexible work arrangements (remote/hybrid options)Paid time off and holidaysHealth dental and vision insuranceProfessional development and training opportunitiesParental leave and family support programsEmployee wellness initiativesOpportunities for career growth within a global organization#J-*****-Ljbffr