Endpoint Security Specialist

Job Title: IT Operations ManagerJob Description:We are seeking an experienced IT Operations Manager to lead our Endpoint Management Team.This role will be responsible for managing a team of endpoint engineers, overseeing maintenance and patching, and ensuring compliance across multiple security frameworks.Lead and mentor a team of endpoint engineers, providing technical guidance and career developmentOversee maintenance, patching and compliance for 600+ Windows and macOS endpoints using NinjaOneDrive automation initiatives to reduce manual processes and minimize end-user contact timeEnsure endpoints meet compliance requirementsKey Responsibilities:Develop and implement endpoint security policies and proceduresManage vendor relationships with endpoint management and security solution providersRespond to and troubleshoot complex endpoint issues, maintaining hands-on technical involvementCreate and maintain documentation for endpoint standards and processesCollaborate with security and IT teams to implement endpoint protection strategiesMonitor endpoint health metrics and implement improvements to enhance reliabilityCoordinate patch management cycles and ensure timely deployment across all devicesLead incident response efforts for endpoint-related security eventsRequired Skills and Qualifications:2+ years of people management experience in IT or technical teams5+ years of hands-on endpoint management experienceStrong proficiency with NinjaOne or similar endpoint management platformsExperience managing both Windows and macOS environments at scaleDemonstrated experience automating endpoint management tasks using PowerShell, Python or similarDeep understanding of patch management, software deployment and configuration managementExperience maintaining compliance with security frameworks (SOC2, ISO*****, GDPR, CCPA)Strong troubleshooting skills with ability to resolve complex technical issuesExcellent communication skills for vendor management and cross-functional collaborationAbility to work independently in a remote environmentBenefits:Competitive salary and benefits packageOpportunity to work with a cutting-edge technology platformRemote work arrangement with occasional meetings across global time zonesOthers:This is a fully remote positionMust be available for occasional meetings across global time zonesOn-call rotation participation may be required for critical issue