Operations Manager

Location: On-site at client offices in Brazil (specific location will be disclosed at interview stage) Industry: iGaming/Sports BettingEmployment Type: Full-time, On-siteRelocation: Candidates must be willing to relocateAbout the RoleWe're seeking an experienced Operations Manager to lead and optimize operations for an expanding iGaming project in Brazil.This is a hands-on leadership role where you'll build and scale operational processes while ensuring excellence in service delivery.Key ResponsibilitiesOversee day-to-day operations across multiple departments including customer service, payments, and platform managementDevelop and implement operational strategies, policies, and proceduresMonitor KPIs and performance metrics to drive continuous improvementEnsure compliance with local regulations and industry standardsManage vendor relationships and third-party service providersLead cross-functional teams and foster a high-performance cultureIdentify operational risks and implement mitigation strategiesCoordinate with product and tech teams to optimize platform performanceDrive operational efficiency and cost optimization initiativesRequirementsMinimum 4 years of operations management experience in the iGaming industryDeep understanding of sports betting, casino operations, and online gaming platformsProven track record of scaling operations in fast-growing environmentsStrong analytical skills with experience in data-driven decision makingFluent in Portuguese and English (written and spoken)French language skills are a strong advantageExperience with payment processing, fraud prevention, and responsible gamingExcellent leadership and stakeholder management abilitiesBachelor's degree in Business Administration, Management, or related field