Latam Field Application Engineer

Toradex is a global company strongly focused on engineering & technology.We're powered by a diverse & uniquely gifted workforce.We pursue the best people to propel our innovative vision of embedded computing and IoT.If you're interested in being a driving force at an agile technology company, engineering clever computing solutions & helping other companies bring their products to life, we should talk.Mission:Frowning the Technical Support of customers in all project phases: Starting from proposing conceptual solutions serving customer's requirements to troubleshooting the development of embedded computing hardware and software.Be the technical point of contact for customersUnderstand customer technical requirements and propose technical solutions based on Toradex productsProactive support customers with technical questions and ensure they don ´t have their development cycle delayed by issuesInfluence customers with an outcome-driven mindset accelerating both customer time-to-market and Toradex time-to-revenueActs as a strategic partner across the customer journey, FAE ensures customers gain maximum value from Toradex's hardware and software solutions.This includes close collaboration with Saels Team to support design-ins, strategic opportunities, and consultative technical sellingEscalate issues with domain expert teamRoles and Responsabilities:Improves conversion rates of sales opportunities by delivering timely technical support, targeted enablement, and close collaboration with Technical Sales Engineers to provide consultative, solution-oriented guidance throughout the customer journey.Increase Toradex success by working with the team to identify upsell opportunities during customer development by promoting complementary Toradex offerings such as Torizon Cloud and Toradex Solutions services.Promotes Toradex's technology through technical evangelism, enabling customers to become advocates and success stories.Reply to the technical inbound inquiries of customers (Community, Zendesk, or requests by the sales team) within 2 days for mid/high priority leads/customers.Ensures fast, high-quality resolution of support and RMA cases, improving customer satisfaction and trust.Constantly update customer and market information in CRM.Support the sales team by showcasing the superior technical values of Toradex products.Commercial awareness to focus on opportunities.Understand customer needs rather than reply to questions.Provide market feedback to management about customer requests, painful loses, etc...Contribute to the content of the developer centerParticipate in exhibitions/webinarsWhat we are looking for:Excellent written and verbal communication skills in English.Spanish is a differentialGraduation in Automation/Mechanics/Electronics/Mechatronics areaExperience 5+ years in Sales/Tecnical/BizDev positionsWorking from the office in Campinas - Hybrid High Performance MindsSkilled in understanding customer requirements and find solutions with the support of internal team.Ability to align internal teams to unblock customers and accelerate time-to-valueCollaborative mindset, working closely with Sales, DevEx, PM teamsKnowledge about Embedded Hardware and SoMsKnowledge of Toradex Strategic Target MarketsKnowledge in Embedded Linux and Software Development for Embedded SystemsAbility to understand customer architectures and guide them toward successful implementationsKnowledge on SaaS (Torizon Platform Area)Consultative Sales Experience on technology area.Experience selling value and communicating cost of ownership.Experience on Complex Sales involving multiple stakeholders.What we offer:An agile and inter-cultural work environmentWorking with latest IoT computer technology in an international environmentParticipation in defining processes and your working environmentContemporary employment conditions, modern office space and a flexible working environmentOpportunities for your personal developmentMeal allowance (flash card)Health and dental careFlexible working hoursParking spaceAnniversary day offToradex is a leader in embedded computing, serving innovative products to industrial, medical, automotive & IoT companies creating feature-rich & intelligent systems for demanding applications, e.g. supercars, self-driving tractors, patient monitoring systems – to name a few.We provide effective & robust embedded computing solutions and strive for the best development experience in the industry with a focus on intelligent hardware design, innovative software solutions & free comprehensive support.Our relationship with our customers ensures that we all succeed and it allows us to participate in the realization of incredible new products.Our products are directly sold to more than 3'000 industrial customers in over 70 different countries worldwide.For more informationVisit our Homepage: Connect with us and join our community: Our YouTube Channel