Customer Success
2 semanas atrás
Join to apply for the Customer Success - Team Manager role at Canonical.Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets.Our platform, Ubuntu, is widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT.Location: This is a globally remote role.Role OverviewTo support Canonical's growth, we are expanding our Customer Success Management (CSM) team globally and recruiting leaders to help our team of Customer Success Managers across regions.You will work hand-in-hand with the Head of Customer Success, analyze regional performance metrics, identify trends and opportunities for improvement, and implement changes to increase efficiency and achieve business objectives.Key ResponsibilitiesStrategic planning and analysis: prepare communication plans, team meetings, and other messages shared in broader management forums; review key performance indicators and metrics; develop strategies to enhance customer engagement, improve retention rates, and drive upsells or cross-sells where appropriate.Customer interactions and support to your team: resolve escalated customer issues requiring expertise or intervention; work closely with team members to ensure timely resolution.Team management: guide and support team members, help them navigate complex customer situations, improve their skills, and achieve their goals; conduct regular performance reviews; celebrate excellence and set individual growth goals.Cross-functional collaboration: collaborate with Sales, Marketing, Product Development, and Support to align on customer needs, share feedback, and coordinate efforts to drive customer success.Documentation and reporting: build and maintain content with your team and manager; ensure changes are well documented, emphasizing quality and attention to detail.QualificationsExcellent academic results at school and university.Bachelor's or equivalent degree in Business, Communication, or STEM.Knowledge and passion for Customer Success, revenue management, and technology; experience in SaaS or software industries.Track record of delivering exceptional Customer Success results.Commitment to continuous learning and improvement – curious, flexible, scientific.Creative problem-solving and cross-team collaboration.Experience growing and developing a CSM team.Hands-on approach to using data to drive team activities and continuous improvement.Willingness to travel up to 4 times a year for internal events.Nice-to-have SkillsProficiency (written and spoken) in Japanese, Korean, Spanish, Portuguese, German, French, or Italian, in addition to excellent command of English.What we offer youDistributed work environment with twice-yearly team sprints in person.Personal learning and development budget of USD 2,000 per year.Annual compensation review.Recognition rewards.Annual holiday leave.Maternity and paternity leave.Employee Assistance Programme.Opportunity to travel to new locations to meet colleagues.Priority Pass for travel and upgrades for long-haul company events.Equal Opportunity EmployerCanonical is an equal opportunity employer.We are proud to foster a workplace free from discrimination.Diversity of experience, perspectives, and background create a better work environment and better products.Whatever your identity, we will give your application fair consideration.#J-*****-Ljbffr
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Customer Success
Há 4 dias
Curitiba, Brasil WEON Tempo inteiroSeu papel como Customer Success:- Ajudar na construção da estratégia de Customer Success;- Realizar estudos, gestão de indicadores, métricas e produtividade das operações de atendimento, dentro dos clientes WeOn;- Apresentar resultados aos clientes com o uso do WeOn;- Trabalhar upsell e crossell nos cliente da base, utilizando dos dados obtidos para...
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Customer Success
Há 5 dias
Curitiba, Brasil WEON Tempo inteiroSeu papel como Customer Success: - Ajudar na construção da estratégia de Customer Success; - Realizar estudos, gestão de indicadores, métricas e produtividade das operações de atendimento, dentro dos clientes WeOn; - Apresentar resultados aos clientes com o uso do WeOn; - Trabalhar upsell e crossell nos cliente da base, utilizando dos dados obtidos...
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Analista de Customer Success
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Curitiba, Brasil HunterCo Tempo inteiroCuritiba-PresencialEstamos em busca de um Analista de Customer Success. Você será responsável por fazer a gestão e o relacionamento grandes empresas, definido um plano de sucesso personalizado para cada empresa associada à Mercado Radar.- Customer Success- CS- ComercialAdministrativo Comercial - Pleno- Analista de Customer Success- QUERO PARTICIPAR-...
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Customer Success
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Customer Success Analyst
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Curitiba, Brasil Revenda Mais Tempo inteiro🚀 Estamos contratando Analista de Customer Success em Curitiba/PRBuscamos um(a) Customer Success generalista para atuar de forma estratégica e mão na massa no ciclo de Sucesso do Cliente. Essa pessoa será responsável por garantir uma experiência fluida desde o onboarding até a adoção contínua, realizando acompanhamento ativo da base, análises de...
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Customer Success Intern
Há 7 dias
Curitiba, Brasil Diferencial Gestão de Talentos Tempo inteiro**Customer Success Intern** **Job Overview** Our customers are the heart of our business, as is the role of the CS Team. The Customer Success Intern will be focused on taking care of our customers' accounts, will assist the CS Agent with requests and projects, and ensuring the best experience during their journey with our company. Main responsibilities and...
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Customer Success Specialist
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Customer Success Specialist
1 semana atrás
Curitiba, Brasil Bebeesuccess Tempo inteiroCustomer Success Specialist RoleWe are seeking a Customer Success Specialist to drive client success and collaborate with cross-functional teams.About the RoleThis is a unique opportunity to manage client onboarding, expansions, and renewals while leveraging technical expertise with a strategic business mindset to build strong customer relationships and...
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Customer Success
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Curitiba, Brasil Webmania® Tempo inteiroOi, somos a WEBMANIA! Uma empresa de tecnologia que simplifica e automatiza processos fiscais para milhares de empresas no Brasil. Nosso sistema é responsável por processar milhões de documentos fiscais por ano para mais de 50 mil empresas, oferecendo inovação e eficiência para nossos clientes. Quer embarcar nessa jornada transformadora?Buscamos um(a)...
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Customer Success
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Curitiba, Brasil Vitta Business Tempo inteiroVAGA PARA CUSTOMER SUCCESS Faça parte de uma empresa líder no mercado B2B, especializada em fornecer soluções inovadoras e treinamentos para clínicas de estética em todo o Brasil e no exterior. Com uma trajetória sólida e parcerias estabelecidas com mais de 2.000 clínicas, alcançamos um faturamento total de mais de 100 milhões de reais entregues...
