Information Technology Manager

OverviewJoin to apply for the Information Technology Manager role at LEDN.Ledn is a global financial services company built for digital assets, helping to modernize the everyday lives of Bitcoin holders while building generational wealth for the future.We offer a suite of egalitarian lending, savings and trading products to digital asset holders in over 150 countries around the world.Our team is a passionate group of individuals from diverse backgrounds, with a shared conviction that digital assets can democratize access to the global economy.The core values that guide us are: act with integrity always, own it, have a passion for progress, and lead with empathy.Come join us as we build, innovate and revolutionize financial services.The OpportunityWe are looking for an experienced engineer to join the Cybersecurity/IT Engineering team as a full-time Manager of IT.The ideal candidate is comfortable wearing many hats, including supporting end users, managing endpoints, automating identity and access management, and administering cloud-based IT systems and tools.A successful candidate will have demonstrated previous success in similar roles in rapidly growing, security-first environments.The right person is passionate about automation, scripting, and building infrastructure as code, while also helping end users in need of assistance.You will participate in the design, implementation and management of our growing corporate cloud-first infrastructure and networks.You will be adaptable to the ever-changing landscape of the corporate infrastructure environment and work closely with Cybersecurity/IT peers and key stakeholder teams, including Customer Success, Marketing, Engineering and HR.This role reports to the Director of IT.The RoleYou will be customer-facing and the first line of support; you own support and you are passionate about providing an outstanding support experience to our employees via Slack, Jira, and other channels.We are predominantly Mac-focused and you should be proficient at troubleshooting, using the terminal, and making macOS work in the enterprise.You will be responsible for procuring and delivering technology equipment and will own the onboarding experience for all new employees as well as the retrieval process for departing employees.You will design, test, build, and document programs, policies and tools, and contribute improvements to existing knowledge.You will support and manage SaaS applications such as Google Workspace, Slack, Jamf Pro, Jamf Protect, Jamf Connect, Okta, Jira, and more.You will work with Mac endpoint and mobile device management tools (MDM/EMM, Jamf, etc.).You will contribute to improvements on IDP and SSO tools (Google Workspace, Okta, etc.) and document solutions, create help articles, and automate routine tasks.You will manage, respond to, and fix critical incidents and issues through to completion.You will balance help desk tickets with project work (agile practices, Jira, sprints) and align your objectives with team and company goals.What You Bring To Ledn7+ years in SaaS systems administration: Jamf Pro, Google Workspace, Okta, Slack, Jira, Netsuite.Ability to create automations using bash, zsh, python, etc.Ability to utilize open source tools such as Nudge, CIS Benchmark scripts, SplashBuddy, Munki, etc.Ability to integrate SSO into Okta and create workflows in Okta.Experience with APIs and integrating systems.Experience providing remote support across multiple countries and time zones; familiar with shipping and receiving hardware and customs.Exceptional written and verbal communication skills across all media; ability to convey ideas clearly and help non-technical users without loss of patience.Strong writing skills for tickets, email, and Slack; clear, friendly, concise communication sensitive to different cultures.A mindset to provide a magical experience for others and a security-conscious approach (PGP awareness).Solid networking fundamentals and troubleshooting (TCP/IP, DNS, DHCP, VLANs, routing and switching) and methodical OSI-model troubleshooting.Ability to self-manage, scope projects, and work across multiple teams; strong organizational and task-management skills.Comfort with ambiguity and making decisions with incomplete data.Nice To HavesSome familiarity with AWS; prior use is helpful but certifications are not required.Experience using GAM and command-line efficiencies.Jamf certifications, Okta certifications, Google Workspace certifications.Culture FitWe're looking for more than operational excellence — a leader who thrives in a startup or tech environment and embodies our values.The Ideal Candidate WillHave a passion for progress, adaptability and resilience; comfortable navigating ambiguity in a high-growth, fast-paced environment.Have a builder's mindset, eager to create, iterate, and scale IT practices.Be a collaborative partner, able to influence across functions and cultures with empathy and clarity.Demonstrate integrity and accountability, especially in handling confidential information across diverse legal and cultural contexts.Have previously worked in a remote environment.A Taste Of What We ProvideGrowth opportunities as a leading digital asset company.Comprehensive total rewards package starting from your first day.Competitive PTO package and ownership in the company through shared equity.Remote work option up to 180 days per year (subject to restrictions).A role with purpose and the removal of barriers so you can love what you do.Inclusive, diverse, equal opportunity employment; confidentiality in accommodation requests.Ledn Working EnvironmentOur team is truly global, spanning North America, Latin America, South Africa and Europe.We are a remote-first environment.Due to high application volume, only qualified applicants will be contacted.Shortlisted candidates may be asked to submit a short video response and we may review publicly available social media activity relevant to the role.No agencies or recruiters.No unsolicited resumes accepted.Seniority levelMid-Senior levelEmployment typeFull-timeJob functionInformation TechnologyIndustriesRetailReferrals increase your chances of interviewing at LEDN by 2xSign in to set job alerts for "Information Technology Manager" roles.Other rolesWe're unlocking community knowledge in a new way.Experts add insights directly into each article, started with the help of AI.#J-*****-Ljbffr