Customer Support
1 semana atrás
Position Summary We are looking for a Customer Support & Revenue Operations Specialist to join a fast-growing real estate startup in the U.S. This is a hybrid role that combines helpdesk support, HubSpot operations, outbound sales assistance, and light marketing support.The ideal candidate has strong experience managing support tickets, excellent communication skills, deep familiarity with HubSpot, and the ability to multitask across customer support, RevOps, and sales processes in a fast-paced startup environment.Key ResponsibilitiesCustomer Support & Helpdesk (40–50%)Serve as the primary responder for inbound support tickets from users.Monitor, triage, and resolve issues through HubSpot Service Hub.Maintain strong response/resolution times with empathetic, professional communication.Document common issues and build internal resources or playbooks.HubSpot Operations & Administration (20–25%)Manage and optimize workflows, pipelines, automations, and ticket management across HubSpot.Maintain data accuracy for contacts, deals, and support tickets.Support setup and QA of new sequences, processes, and automation in HubSpot.Pull basic reports on sales activity, ticket volume, and marketing performance.Outbound Sales & Appointment Setting (20–25%)Execute outbound email campaigns and sequences targeting prospects such as real estate agents or brokers.Qualify inbound and outbound leads following defined playbooks.Set calls and demos for the sales team.Track all activities and updates inside HubSpot.Marketing Support (5–10%)Assist with email marketing campaigns, list building, and segmentation.Support basic digital marketing tasks as needed.Required Qualifications2+ years of customer support or helpdesk experience (B2B SaaS experience preferred).Hands-on experience with HubSpot, including:Service/Operations Hub (tickets, workflows, automation)Sales Hub (pipelines, deals, sequences, tasks)Proven success managing support tickets as a core responsibility.Experience supporting outbound sales workflows, sequences, and appointment setting.Familiarity with email marketing or digital campaign support.Excellent English communication skills (written and verbal).Highly organized, detail-oriented, and able to manage multiple priorities.Comfortable working in a fast-paced startup environment with shifting demands.Availability to work 9:00 AM – 5:30 PM MST.Preferred QualificationsExperience in real estate or PropTech industries.Familiarity with Google Workspace, ClickUp, and Canva.Experience building support documentation, macros, or knowledge base articles.Track record of improving support metrics or boosting outbound meeting conversions.What We OfferFully Remote Position Work from anywhere in the world.Professional Growth: Opportunities for career advancement and skill development.Take Your Local Holidays: We respect your cultural and personal commitments.Impact: Join a mission-driven U.S. startup where your work directly enhances customer experience and revenue operations.Compensation: Competitive salary and performance-based incentives.
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English-speaking Technical Support Representative
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Índio do Brasil Mindy Support Tempo inteiroJoin our fast growing company as a Customer Support Agent (with English C1 language skills). It is a remote full-time position. Start date: 05.01.2026 Schedule: 8 AM - 8 PM; 8 PM - 8 AM CET, 24/7, day and night shifts. (2 by 2. Two working days, followed by two days of rest) At Mindy-Support you have great opportunity to get: - Experience in the...
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Part-time English-speaking Technical Support Representative
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Índio do Brasil Mindy Support Tempo inteiroJoin our fast growing company as a Customer Support Agent (with English C1 language skills). It is a remote part-time position. Start date: 05.01.2026 Schedule: 8 AM - 8 PM; 8 PM - 8 AM CET, 24/7, day and night shifts. (2 by 2. Two working days, followed by two days of rest) (around 8-10 shifts per month) Proactively ensure uninterrupted coverage of...
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Customer Support Representative, Level 1
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Índio do Brasil JoVE Tempo inteiroJoVE is the world- leading producer and provider of video solutions with the mission to improve scientific research and education. Millions of scientists, educators and students use JoVE for their research, teaching and learning. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders as Harvard,...
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Índio do Brasil Workster Tempo inteiroWorkster is partnering with a rapidly growing European e-mobility company that makes high-quality e-bikes accessible across the DACH region. To support their expanding customer base, we are looking for a German-speaking Freelance Customer Support Specialist who can work remotely from anywhere in the World.This role is ideal for independent professionals who...
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Brasil beBeeCustomerSupport Tempo inteiro**Customer Support Associate Opportunity** We are seeking a skilled Customer Support Associate to join our team. This role involves providing top-notch support to customers via email, addressing their queries and resolving issues in a timely manner. As a Customer Support Associate, you will be responsible for troubleshooting and offering technical solutions...
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Índio do Brasil Workster Tempo inteiroWorkster is partnering with a rapidly growing European e-mobility company that makes high-quality e-bikes accessible across the DACH region. To support their expanding customer base, we are looking for a German-speaking Freelance Customer Support Specialist who can work remotely from anywhere in the World. This role is ideal for independent professionals...
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Field Support Engineer
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Índio do Brasil Intellicene Tempo inteiroLocation: Brazil | Supporting CALA Company: Intellicene Here's the thing - This role sits right between deep technical work and real customer ownership. You'll be hands-on with Intellicene's software and hardware in the field, while also acting as a trusted advisor to customers across the CALA region. What you'll do • Install, upgrade, troubleshoot,...
