Service Quality Engineer
Há 4 dias
Job ResponsibilitiesConduct analysis of Net Promoter Score (NPS) for both Sales and After-Sales services in the Brazilian market; identify root causes of low scores and implement localized solutions aligned with Brazilian consumer expectations for improvement.Analyze Mystery Shopper performance scores to uncover service gaps, and recommend actionable strategies tailored to Brazilian customer service standards to enhance the overall customer experience.Handle pre-sales issues related to vehicles and other associated business areas in Brazil, ensuring compliance with local regulations (e.g., PROCON consumer protection norms) and maintaining high customer satisfaction.Address and resolve after-sales issues, including service-related concerns and support for associated businesses, adhering to Brazilian after-sales service legal requirements and industry best practices.Lead initiatives to improve dealer service quality in both sales and after-sales channels across Brazil, including localized training, process optimization adapted to Brazilian market operations, and ongoing performance monitoring.Collaborate with the Brazilian market team to assist in handling social media complaints (e.g., on local platforms like WhatsApp, Instagram) and public opinion management, in line with Brazilian consumer communication preferences.Conduct regular benchmarking of competitor models and services within the Brazilian market, analyzing local market trends and consumer demands to provide actionable insights that support regional strategic planning.Job Requirements Bachelor's degree in Engineering, preferably in Automotive, Mechanical, Industrial, or related fields (recognized by Brazilian educational authorities, e.g., MEC - Ministry of Education).At least 3 years of experience in the automotive industry or a related field, with a proven track record in the Brazilian market (or international experience adaptable to local operations).Proficiency in Portuguese (spoken and written) is mandatory; Mandarin language skills are highly valued and welcomed.Valid Brazilian driving license (CNH - Carteira Nacional de Habilitação) is required, with no restrictions for professional use.Proficient in MS Excel, Word, and email tools, with the ability to use them for data analysis and official communication in the Brazilian business context.Willingness to travel extensively across Brazil (including regional cities) and potentially to other countries as business needs arise.
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Senior Quality Assurance Engineer
Há 2 dias
Bahia, Brasil The Methodical Group Tempo inteiroSenior Software QA Engineer Location: Brazil Fully Remote Reports To: Head of QA/ Engineering Manager Setup: Consultancy/PJ Must Have: English Resume and Professional level of English Communication Skills About the Role We are looking for a detail-oriented Sr QA Engineer with strong experience in both automated and manual testing. This role is critical to...
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Service Quality Engineer
Há 4 dias
Bahia, Brasil BYD Tempo inteiroJob ResponsibilitiesConduct analysis of Net Promoter Score (NPS) for both Sales and After-Sales services in the Brazilian market; identify root causes of low scores and implement localized solutions aligned with Brazilian consumer expectations for improvement.Analyze Mystery Shopper performance scores to uncover service gaps, and recommend actionable...
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Service quality engineer
Há 2 dias
Bahia, Brasil BYD Tempo inteiroJob Responsibilities Conduct analysis of Net Promoter Score (NPS) for both Sales and After-Sales services in the Brazilian market; identify root causes of low scores and implement localized solutions aligned with Brazilian consumer expectations for improvement. Analyze Mystery Shopper performance scores to uncover service gaps, and recommend actionable...
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Service Quality Engineer
Há 2 dias
estado da bahia, Brasil BYD Tempo inteiroJob Responsibilities Conduct analysis of Net Promoter Score (NPS) for both Sales and After-Sales services in the Brazilian market; identify root causes of low scores and implement localized solutions aligned with Brazilian consumer expectations for improvement. Analyze Mystery Shopper performance scores to uncover service gaps, and recommend actionable...
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Service Quality Engineer
Há 3 dias
Bahia, Brasil BYD Tempo inteiroJob ResponsibilitiesConduct analysis of Net Promoter Score (NPS) for both Sales and After-Sales services in the Brazilian market; identify root causes oflow scores and implement localized solutions aligned with Brazilian consumer expectations for improvement.Analyze Mystery Shopper performance scores to uncover service gaps, and recommend actionable...
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Sap Quality Management Consultant
Há 3 dias
Bahia, Brasil Optiwisers Tempo inteiroSAP QM Consultant (Contract) – Pharma Industry / LIMS Integration Location: Brazil – Remote / Hybrid (depending on project) Contract Type: Freelance / Independent Contractor Duration: 12 months (extendable) About the Opportunity We are looking for an experienced SAP QM Consultant (Contractor) to support SAP S/4HANA implementation and enhancement projects...
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Balconista de Salgado
Há 3 dias
Salvador, Bahia, Bahia, Brasil Pdv Quality Tempo inteiroDescrição da Vaga Atribuições:Responsável pela manipulação/corte de charque, abastecimento, precificação e atendimento ao cliente no balcão ou mesa, respeitando a estratégia desenvolvida pela equipe de marketing/trade/merchandising. Garantir que as estratégias de trade marketing estejam alinhadas com o consumidor final, realizar auditorias,...
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Técnico de Backoffice Quality Management
Há 5 dias
Salvador, Bahia, Bahia, Brasil IFDI Tempo inteiroEstamos em busca de um Técnico de Backoffice Quality Management para se juntar ao nosso time na TEL Centro de Contatos. Este é um papel fundamental que contribui para a eficiência e excelência do nosso serviço ao cliente. Sua função envolve a supervisão e o suporte ao time de atendimento ao cliente, bem como a manutenção e atualização de sistemas...
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Técnico de Backoffice Data Quality
Há 5 dias
Salvador, Bahia, Bahia, Brasil IFDI Tempo inteiroEstamos em busca de um Técnico de Backoffice Data Quality para se juntar ao nosso time na TEL Centro de Contatos. Este é um papel fundamental que contribui para a eficiência e excelência do nosso serviço ao cliente. Sua função envolve a supervisão e o suporte ao time de atendimento ao cliente, bem como a manutenção e atualização de sistemas de...
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Técnico de Backoffice Data Quality
Há 20 horas
Salvador, Bahia, Bahia, Brasil IFDI Tempo inteiroEstamos em busca de um Técnico de Backoffice Data Quality para se juntar ao nosso time na TEL Centro de Contatos. Este é um papel fundamental que contribui para a eficiência e excelência do nosso serviço ao cliente. Sua função envolve a supervisão e o suporte ao time de atendimento ao cliente, bem como a manutenção e atualização de sistemas de...
