Technical Support Consultant L3
Há 2 dias
We are looking for a remote, full-time Technical Support Consultant with 3 to 5 years of software support experience to join the client operations team of our U.S. client. You will play a critical role in ensuring our client's software lives up to its world-class reputation.Our client provides a cloud-based, ERP platform to hundreds of energy industry customers delivering market-leading field service management, field data gathering, transportation, production, accounting, and land software solutions. Backed by private equity, our client accelerates business performance, improves operational efficiency, and reduces costs.ResponsibilitiesDeliver Level 3 customer support for our client's industry-leading software productsTriage reported, end-user customer incidentsWork technical issues and support the direct client feedback loop processHelp secure existing revenue by means of customer retentionProvide incident queue managementUtilize troubleshooting skillsHelp manage complex issues and drive escalations to resolutionBuild and demonstrate cross-application knowledge among the client's core application modulesPush the client's software to the limit, making sure it is efficient, intuitive, and best-in-classGain experience in the oil and gas industry; including economic, accounting, and finance knowledgeRequired ExperienceExcellent English verbal and written skills3 to 5 years of Level 3 software support experienceBasic to intermediate SQL skillsProficiency in using Microsoft Office SuiteA drive to continue learning in the energy business and the client's softwareAdvanced problem-solving skillsAbility to triage and actively manage a support queueInnate passion for customer serviceDependability and ability to manage as well as prioritize concurrent tasksMust be available for an on-call rotationAbility to work U.S. CST business hoursMust be a self-starter and resourcefulAbility to work independently or as part of a teamProven experience working effectively in a vibrant, dynamic startup environmentTrustworthy, team-oriented, and transparentDesired ExperienceBachelor's degree or equivalent experienceExperience creating manuals, training documentation, and interactive training materials for software applicationsExperience providing software support and troubleshooting for SaaS applicationsExperience in reproducing issues in a test environment prior to production deploymentExperience in the Software Development Lifecycle (SDLC)Experience with oil and gas revenue accounting, gas processing, crude/gas/NGL transportation, or related fieldsAdditional InformationKnowing your ideas are heard and matter think bigYou get to own your job and be recognized for your contributionsWork with smart and creative peopleMaking mistakes is human. Lets learn from them. Be transparentWe recognize you as an individual no presumptions or judgment. Be the extraordinary you15 days Paid Time Off (PTO), 1 floating day, 3 sick days, and designated national holidaysStart: ASAPAbout VelozientWe are a privately held, nearshore software development company providing outsourced development resources to North American companies. Our mission is to offer development talent that enjoy taking on challenging work, want to grow their skills and experiences building software, and excel in a fast-paced, dynamic team environment. We are focused on providing world-class remote resources to work as valued client team members. If this type of opportunity excites you, then consider joining our team
-
Technical Support Consultant L3
Há 3 dias
Brasil Velozient Tempo inteiroWe are looking for a remote, full-time Technical Support Consultant with 3 to 5 years of software support experience to join the client operations team of our U.S. client. You will play a critical role in ensuring our client's software lives up to its world-class reputation. Our client provides a cloud-based, ERP platform to hundreds of energy industry...
-
Technical consultant
3 semanas atrás
Brasil Smart IT Frame LLC Tempo inteiroJob Title: Technical Consultant Location: São Paulo, Brazil (Remote) Employment Type: Contract (PJ) About Smart IT Frame: At Smart IT Frame, we connect top talent with leading organizations across the USA. With over a decade of staffing excellence, we specialize in IT, healthcare, and professional roles, empowering both clients and candidates to grow...
-
Technical consultant
3 semanas atrás
Brasil Smart IT Frame LLC Tempo inteiroJob Title: Technical Consultant Location: São Paulo, Brazil (Remote) Employment Type: Contract (PJ) About Smart IT Frame: At Smart IT Frame, we connect top talent with leading organizations across the USA. With over a decade of staffing excellence, we specialize in IT, healthcare, and professional roles, empowering both clients and candidates to grow...
-
SAP SD Consultant
Há 2 dias
Índio do Brasil Lupus Consulting Tempo inteiroWe are looking for an experienced SAP SD Consultant to support a major corporate separation initiative.The project involves splitting the organization into two independent divisions, requiring substantial adjustments and realignment across SAP Sales & Distribution (SD) processes, including Order Management, Pricing, Billing, and Customer Master Data.This...
-
Technical Support Engineer
3 semanas atrás
Índio do Brasil Velozient Tempo inteiroWe are looking for a full-time, remote Technical Support Engineer with 2+ years of software support experience to join our U.S. client's customer support team. In this role, you will provide daily technical support, assisting customers in resolving their software and compliance-related issues. You will work closely with the Sales, Customer Success,...
-
Technical Support Engineer
2 semanas atrás
Índio do Brasil Velozient Tempo inteiroWe are looking for a full-time, remote Technical Support Engineer with 2+ years of software support experience to join our U.S. client's customer support team. In this role, you will provide daily technical support, assisting customers in resolving their software and compliance-related issues. You will work closely with the Sales, Customer Success,...
-
Índio do Brasil Velozient Tempo inteiroWe are seeking a full-time, remote Technical Customer Support (TCS) Representative with 2+ years of Level 1 support experience, preferably in a doctor's office, veterinary clinic, hospital, or similar healthcare environment. You will use your critical thinking skills to listen to and understand customer needs, offering timely solutions that drive value and...
-
Customer Success Consultant
1 semana atrás
Índio do Brasil CAS Tempo inteiroCustomer Success Specialist Consultant – Latin AmericaCAS uses intuitive technology, unparalleled scientific content, and unmatched human expertise to help companies create groundbreaking innovations that benefit the world. As the scientific information solutions division of the American Chemical Society, CAS manages the largest curated reservoir of...
-
Sap Advanced Business Application Programming Consultant
2 semanas atrás
Índio do Brasil Tata Consultancy Services Tempo inteiroCome to one of the biggest IT Services companies in the world!! Here you can transform your career! Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing...
-
Technical Support Professional
2 semanas atrás
Brasil beBeeCustomerSupport Tempo inteiroWe are looking for a talented and ambitious individual to join our company as a Customer Support Engineer. The Role This is an exciting opportunity to be on the front lines of customer support, answering questions and troubleshooting technical problems. You will assist customers with our products and guide clients through any technical issue they might...
