Payments Business Analyst, Payment Business Operation

3 semanas atrás


Brás Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro
PIKE (Payment Issues, Kaizen, and Experience), part of the larger PBO (Payments Business Operations) organization, is a center of operational excellence that manages the payments customer experience, filling the operational gap between the business and technology teams to provide a seamless payments and financial experience to internal and external customers.
A business analyst (BA) in PIKE is responsible for driving operational excellence to improve the experience for customers across global payments products. You are data driven utilizing analysis and documentation to ensure that customer operational pain points are effectively prioritized with business, technical, and customer support teams. You will work to identify, execute, and drive projects with internal and external business partners to automate or improve business processes.
You own operational issues ranging from individual customer tickets to large scale events, providing and executing mitigation steps and management of customer communication plans. You are quick to understand system flows and business processes, and are viewed as a deep subject matter expert in payments and operations support workflows by colleagues, accounting, and technical teams.
You are able to deep dive into system and support workflows, provide recommendations, and drive changes to large customer support processes and payments workflows. You own annual deep dive and monthly reporting for operational performance, and the setup and reporting of measurements used to determine the customer experience for payments operational workflows.

In this role your will:
- Solve ambiguous issues on a variety of operational issues with less well-defined inputs and outputs; drive to the heart of the problem and identify root causes
- Define operational support models; review and vet operational reporting with stakeholders
- Translate complex business problem statements into analysis, technical, and business requirements, and proactively and independently work with stakeholders to construct use cases and associated standardized outputs
- Enable automated operational solutions at scale; setup processes with self-service reporting, and work with product and technical teams to enable full-scale automation, and have a working knowledge of the support tooling and mechanisms available by the wider business for more complex operational issues.
- Setup or improve operational processes that require less operational overhead and reduce time to resolution, and have the capability to make changes to large customer impacting workflows through the use of additional tools and reporting
- Derive recommendations from analysis that significantly impact a department, create new processes, or change existing processes
- Identify and implement optimal communication mechanisms based on project and the stakeholders involved
- Communicate complex analytical insights and business implications effectively
- Actively manage the timeline and deliverables of projects, focusing on interactions in the team
- Provide program communications to stakeholders
- Communicate roadblocks to stakeholders and propose solutions, and represent team on medium-size analytical projects in own organization and effectively communicate across teams

We are open to hiring candidates to work out of one of the following locations:

Sao Paulo, SP, BRA

BASIC QUALIFICATIONS

- 2+ year's Payments industry experience
- Business level written and verbal communication for Portuguese language.

PREFERRED QUALIFICATIONS

- SQL experience preferred
- Background utilizing analytical skills and problem solving abilities to influence teams

  • LATAM Business Analyst

    3 semanas atrás


    Brás Amazon Servicos de Varejo do Brasil Ltda. - C41 Tempo inteiro

    Are you looking for a new challenge in a fast-paced, innovative company? Come make history in Amazon’s LATAM team! We are looking for talented Business Analysts for Amazon Marketplace. Amazon strives to be Earth's most customer-centric company, where people can find and discover virtually anything they want to buy online. Over 2 million sellers in 10...


  • Brás Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro

    At Amazon, we are working to be the most customer-centric company on earth.The Amazon Student Programs Team is looking for students to join Amazon as Business Analyst Intern. As a business analyst intern you will be trained in one of our business intelligence, retail, or seller services teams. The internship provides an opportunity to learn and understand...


  • Brás Amazon Servicos de Varejo do Brasil Ltda. - C41 Tempo inteiro

    Amazon has been innovating on behalf of customers since 1995. Consumer Payments has been innovating for customers offering them variety of payment options that they can choose from. Amazon operates globally expanding its services to new geographies encountering interesting problems to solve. Come join us as we innovate in payments domain.We are hiring...


  • Brás Amazon Servicos de Varejo do Brasil Ltda. - C41 Tempo inteiro

    Amazon has been innovating on behalf of customers since 1995. Consumer Payments has been innovating for customers offering them variety of payment options that they can choose from. Amazon operates globally expanding its services to new geographies encountering interesting problems to solve. Come join us as we innovate in payments domain.We are hiring...


  • Brás Amazon Servicos de Varejo do Brasil Ltda. - C41 Tempo inteiro

    Are you looking for a new challenge in a fast-paced, innovative company? Come make history in Amazon’s LATAM team! We are looking for talented Business Analysts for Amazon Marketplace to join Amazon Marketplace Latin America team. Sellers are a critical part of Amazon’s ecosystem to deliver on our vision of offering the Earth’s largest selection and...


  • Brás Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro

    At Amazon Brazil we value Diversity, Equity and Inclusion (DEI) in all our job positions, therefore, we act intentionally so that our internal environment reflects the plurality of the businesses we play and the customers we serve.________________________________________The product manager will directly be sponsor for developing and evolving installments...

  • Business Analyst Intern

    3 semanas atrás


    Brás Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro

    Descrição em Português:A Amazon Brasil valoriza a Diversidade, Equidade e Inclusão (DEI) em todas as nossas posições de trabalho, e por isso atuamos com intencionalidade para que nosso ambiente interno reflita a pluralidade dos mercados em que atuamos e clientes que atendemos. No Brasil , estruturamos um Comitê de Diversidade, Equidade e Inclusão...


  • Brás Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro

    At Amazon, data is at the heart of everything we do and is a critical peace of all business decisions. With rapid growth come new challenges to overcome, and this is why we have created a new Business Intelligence Analyst within the Brazil’s Security and Loss Prevention (BRLP) team. Amazon is seeking an expert Business Intelligence Analyst to play a key...


  • Brás Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro

    The Amazon International Devices team is looking for a Business Intelligence Engineer to deliver analytical solutions that deepen our understanding of customers. This is a unique opportunity for someone interested in working with big data related to Amazon devices like Fire TV and Echo. You will be joining the International Devices Data Services (IDDS) team,...


  • Brás Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro

    This is a LATAM role, location is flexible and can be in either Mexico City (MX) or São Paulo (SP).Are you looking for a new challenge in a fast-paced, innovative company? Come make history in Amazon’s LATAM BI team! We are looking for talented Business Intelligence Engineer for Amazon Marketplace. Amazon strives to be Earth's most customer-centric...


  • Brás Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro

    At Amazon Brazil we value Diversity, Equity and Inclusion (DEI) in all our job positions, therefore, we act intentionally so that our internal environment reflect the plurality of the businesses we play and the customers we serve. In Brazil, we have a Diversity, Equity and Inclusion squad, which is formed by representatives from different roles and areas, as...

  • HR Business Partner

    4 semanas atrás


    Brás Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro

    At Amazon, we are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you would like to help us build the place to find and buy anything online, this is your chance to make history. We are looking for a dynamic, organized self-starter to join our Human Resources department as...


  • Brás Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro

    At Amazon, our mission is to be Earth's most customer-centric company. As a Financial Analyst on the Operations team, you will play a critical role in helping us fulfill that mission for customers around the world.The Operations team is at the heart of Amazon's customer-focused success, delivering hundreds of thousands of packages daily. In this role, you...


  • Brás Amazon Servicos de Varejo do Brasil Ltda. - C41 Tempo inteiro

    Are you someone who wants to be involved in designing and delivering innovative strategies that address equity, grow inclusion and build a better experience for employees around the world? If so, we’re looking for you!The Amazon Inclusive eXperiences and Technology (IXT) Organization is seeking a dynamic, organized self-starter to join our team and lead...


  • Brás Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro

    At Amazon, our mission is to be Earth's most customer-centric company. As a Senior Financial Analyst on the Operations team, you will play a critical role in helping us fulfill that mission for customers around the world. As an experienced analyst, you will apply your expertise and judgment to help shape strategic direction. You will work cross-functionally...


  • Brás Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro

    - You build mid-size to large BI solutions or components of larger solutions. Your focus is at the team level, working on a major portion of existing or new BI artifacts (e.g., contributing to the team’s datamart) or owning a difficult report or analysis. You solve difficult problems that are loosely defined or structured. You are a significant contributor...


  • Brás Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro

    - You build mid-size to large BI solutions or components of larger solutions. Your focus is at the team level, working on a major portion of existing or new BI artifacts (e.g., contributing to the team’s datamart) or owning a difficult report or analysis. You solve difficult problems that are loosely defined or structured. You are a significant contributor...

  • Procurement Analyst

    2 semanas atrás


    Brás Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro

    At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build the place to find and buy anything online, this is your chance to make history.We are seeking a leader with procurement experience to strategically source for Emerging Market...

  • Procurement Analyst

    2 semanas atrás


    Brás Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro

    At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build the place to find and buy anything online, this is your chance to make history.We are seeking a leader with procurement experience to strategically source for Emerging Market...


  • Brás Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro

    Amazon Financial Technology Team is looking for an IT Application Analyst who will help us optimize our tax integrations and platforms, including custom solutions for tax in Brazil. Our applications are the central hub for all Amazon.com tax and financial data. Our technology provides the foundation and orchestration for a multitude of key tax processes,...