Senior Professional Services Engineer
3 semanas atrás
At NICE, we don’t limit our challenges. We challenge our limits. Constantly. We’re relentless. We’re ambitious. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A+. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.
Senior Professional Services Engineer
At NICE, a Professional Service Engineers are the customer-facing solution experts that work in tandem with the sales experts to make the go-live of a new clients account a seamless, exact, and surprisingly effortless. The main goal of the Professional Service Engineer is to create and implement the software that the client and sales agent have identified as their business solution.
Here is what you can expect in a typical day:
TECHNICAL
PROJECT
Serving in a project manager capacity via management of end to end system life cycle development of small to large-scale projectsDeveloping costing proposals for projects, perform risk analysis, and manage change controlProviding business analysis, business area assessment, user needs analysis and business systems design for major projectsConducting comprehensive cost/benefit analysis and prepare business cases for projectsBUSINESS
Presenting a professional image in conduct, attitude and attireAssisting with the development of client information management standards and evaluation of technology trendsContributing to business area assessment, user needs analysis and business systems designAssisting with comprehensive cost/benefit analysis and preparation of business cases for new projectsTo Land This Gig You'll Need:
BS/BA in technical (e.g., CS/IS/EE) or business (e.g., Marketing/MIS) field or equivalent work experience requiredContact Center software solution experienceImplementation Manager 5-7 years professional services experienceSr. Implementation Manager 10+ years professional services experienceEqual years of professional experience beyond education requirements as noted aboveImplementation & Solutions: broad skills in both technology & analysisBusiness Optimization: deep skills around business analysisExpert Services: deep skills in specialized technical & functional areasDesired personal profile: analytical, inquisitive, service & team-oriented, friendly demeanor, early adopterBonus Experience:
Prior consulting experienceContact center operational experience-
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