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Customer Success Partner Senior Advisor

4 meses atrás

São Paulo, Brasil SAP Tempo inteiro

We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now

 

What you’ll do

 

We are hiring a Customer Success Partner Senior Advisor to join our growing team and guide customers through their journey with the company’s suite of products. The Customer Success department is an integral team within LeanIX, ensuring that our customers are not only retained but are empowered to be successful. 

 

The ideal candidate will have a passion for IT and be both customer-oriented and collaborative by nature. Customer Success Partner Senior Advisor should have exceptional analytical, consulting, and advisory skills to support our customers in the best way possible as they are the first point of contact for their customer accounts in all aspects. You will take on full responsibility for customer accounts in different lifecycle stages – from onboarding to renewal. Candidates should be willing and able to take on a wide range of daily responsibilities, from data-driven analysis and execution to change management projects. 

 

This role will work closely with other teams not only within the Customer Success organization but also the opportunity to collaborate with the global sales, marketing, and product development teams. 

 

  • Responsible for the retention of Enterprise accounts (B2B) by ensuring continuous communication and relentless support and guidance. 

  • Ensure a successful and robust onboarding experience for all new Enterprise customers. 

  • Develop and expand customer accounts by driving product usage and increasing user base in customer accounts. 

  • Execute consulting projects with your customers. 

  • Translate customer feedback into product requirements. 

 

 What you bring

 

  • 7+ years of experience in an internationally operating consulting company (B2B) for IT Management projects with direct customer interaction in IT organizations 

  • Solid understanding of IT organizations, development of IT applications and IT operations for Enterprise companies 

  • Experience in project management and project methods 

  • 2+ years working knowledge with Gainsight or Totango 

  • Strong computer science fundamentals are preferred. 

  • Exceptional Portuguese Language skills, English language skills, (Spanish skills a plus), especially technical vocabulary 

 

LeanIX empowers organizations with transparency around their as-is IT landscape, enabling them to visualize its interconnections, assess its support of business capabilities, and manage its continuous transformation. LeanIX is now an SAP company and this role will ultimately report into the LeanIX organization. Your application information will therefore be shared across SAP and LeanIX recruiting and hiring teams.

 

#LeanIX

 

We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

 

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

 

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 393417  | Work Area: Sales  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.