Consultant, Techno Functional Support

2 meses atrás

Uberlândia, Brasil Genpact Tempo inteiro

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Consultant, Techno Functional Support
In this role, you would be primary responsible for supporting and enhancing a few of the following tools - Mastersaf DFE, One Source Tax One, eComex, Comex Recof.
Responsibilities
• Production support. 
• Proven experience in Brazil localization
• Business English is mandatory apart from native Portuguese skill.
• Need to take transition from existing team.
• Address/Resolve user's issues raised via ServiceNow ticket within the stipulated time/SLA.
• Follow the defined processes.
• Collaborate with ERP (inbound/outbound) as needed to resolve issues.
• Prepare, Participate in status report/meetings.
• May need after hours support in case of critical issues (very rare)
• In general, no travel is expected as part of the job.
• Remote location-based work is acceptable.
• Open to learn new tools, skills as needed on the job by leveraging their experience, expertise.
•
Qualifications we seek in you
Minimum Qualifications / Skills
• B.E./ B. Tech/ MCA or equivalent

Preferred Qualifications/ Skills
• Experience as a Techno Functional consultant in any or a few of the following tools - Mastersaf DFE, One Source Tax One, eComex, Comex Recof.
• Experience with GIT and windows form. 
• Experience with html, CSS, JavaScript, jQuery, LINQUE.
• Ability to communicate, friendly and cultural behavior during customer contact and should have strong customer focus.
• Strong written and verbal communication skills
• Flexible to work in shifts on rotation basis.
• Willingness and ability to multi-task.
• Willingness to learn the Product/Platform and associated technologies.
• Should be able to handle client call, manage & mentor team.
• Ability to be learn and apply new processes and tools.
• Technical understanding of products/services and/or ecosystem being supported.

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