DevOps Support Engineer

3 meses atrás

São Paulo, Brasil TechBiz Global GmbH Tempo inteiro

About TechBiz Global

TechBiz Global is a leading recruitment and software development company. Our diverse, globally distributed team provides IT recruitment, outstaffing, outsourcing, software development, and different consulting services with a primary focus on making our partners achieve their business goals successfully.

With headquarters in Germany we have successful clients all over the world. We can understand your unique needs. Our team has hands-on experience with the challenges that come with rapid growth and the IT sector. That’s why all of our offerings are built with a tech mindset.

Responsibilities:

  • Manage support tickets using CRM tools.
  • Provide front-line technical support with exceptional customer service via Zendesk and Teams meetings.
  • Review customer inquiries and questions, acquire all relevant details, troubleshoot, and resolve issues.
  • Document all incoming cases reported by end-users via telephone, ticketing system, and other support channels as required.
  • Identify and escalate priority issues per client specifications.
  • Work closely with customers, engineering team, management team, and sales team as a point of contact for client issues.
  • Understand processes, event management and prioritization.
  • Follow written procedures, share knowledge among the team, create new documentation for both technical and end-user roles


Requirements:

  • Ability to work in shifts.
  • Considering working at nights and weekends.
  • Customer Support experience in customer-facing technical roles.
  • Previous experience in IT support organizations.
  • 2-3 years' experience working and troubleshooting in cloud-based environments (Azure\AWS).
  • Excellent problem solving and multitasking skills.
  • Ability to self-manage and take initiative.
  • Understanding of Windows/Linux environment, Active Directory services, Networking, Cloud Infrastructure and Remote management tools and Developing Automation .
  • Strong verbal and written communication skills in English.

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