Associate Engineer, AMS

Há 1 mês

São Paulo, Brasil Rimini Street Tempo inteiro

, is a fast-growing global leader delivering unified software support and services. We empower licensees of Oracle, SAP, IBM, Microsoft, Salesforce®, and other cloud and locally hosted enterprise software to extract more value from their investments, advance innovation, create competitive advantage, and fuel growth. 

With nearly 5000 clients served to date, we are the largest independent, full-stack ERP support and services company. Organizations who rely on our 24/7/365 support services range from progressive financial and manufacturing companies to mission-critical government agencies.

Our support quality and level of expertise consistently earn us best-in-class customer satisfaction ratings. Our people have earned Rimini Street multiple industry awards for exceptional work quality and customer service. We are proud to be recognized around the world as a and for community service efforts via the .

With more than 1,800 team members in 23 countries, we’re a global community guided by our purpose to provide equal access to technology. Fueled by our core values: company, clients, colleagues, and community, we’re committed to creating a culture that nurtures and rewards a growth mindset in an environment where our people are encouraged to dream big and boldly shape the industry.

We are actively seeking an  Associate Engineer, AMS (Command Center)  resident in São Paulo, Brazil  office.

Position Summary 

As an entry level, the  Associate Engineer, AMS (Command Center)  role requires willingness to learn and acquire new technical knowledge, processes and methodologies applied on a day-to-day basis at the company. The  Associate Engineer, AMS  role will support technical issues resolution for our internal teams and clients in monitoring performance of calls, chats, tickets to ensure service targets.

Essential Duties and Responsibilities 

Flexibility to work in a 24x7 environment

Monitors performance across all channels (calls, chats, tickets, etc.) in real time to ensure service targets are achieved for our clients

Communicates cross functionally throughout the organization providing timely feedback to leaders on performance

Supports resolution of technical issues for our internal teams and vendors

Engages in our escalation process acting as a liaison between the business and technology team

Additional Duties and Responsibilities

 Other job-related duties and responsibilities may be assigned from time to time.

Experience

0-1 year in any field

Skills

Good attitude, interpersonal, presentation and communication

General IT knowledge

Attention to detail and ability to learn new skills

Ability to work calmly and professionally in high pressure situations

Good to have fluency in English language

Education

Bachelor’s degree in relevant stream.

Location

São Paulo office

Why Rimini Street?  

We are looking for talented, passionate people to help us build our future at . We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you.

Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs: 

Company

We dream big and innovate boldly.

Colleagues

We work with extraordinary people who create a culture of mutual respect and collaboration. 

Clients

We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service. 

Community 

We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 350 charities.

Accelerating Company Growth

Nasdaq-listed under ticker symbol since October 2017 

Over 4,900 signed clients, including over 180 of the Fortune 500 and Global 100 companies

Over 1,800 team members in 22 countries

S. and international recognition for industry leadership and philanthropic efforts. See all of our awards and recognitions here:

Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law. 

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