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Gerente de Soluções para Clientes, vaga afirmativa para Mulheres, Customer Solutions Manager FSI
4 meses atrás
Como Gerente de soluções para clientes (CSM) da Amazon Web Services (AWS), você será responsável por ajudar a orientar os clientes da AWS em sua jornada de vários anos para a nuvem. Nesta função com grande exposição, você garantirá que todas as equipes da AWS estejam trabalhando juntas de forma eficaz e eficiente para entregar resultados para o cliente.
English
Sales, Marketing and Global Services (SMGS)
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.
Key job responsibilities
Você irá trabalhar em parceria com os nossos clientes, aproveitando sua experiência com transformações de nuvem em larga escala e ajudando a orientá-los em seus estágios de adoção da AWS. Orientar o cliente através dos aspectos operacionais, educacionais e de governança de uma jornada de sucesso na nuvem AWS. Com interface com a liderança do cliente e da AWS, irá conduzir a colaboração entre os outros grupos principais de contas (Vendas, Suporte, Arquitetura de Soluções e Serviços Profissionais), equipes de produto/engenharia e equipes de clientes, planejando e dando suporte grandes migrações de carga de trabalho. Você traduzirá iniciativas estratégicas no plano de contas em ações executáveis, tendo o cliente como ponto de partida. Você gerenciará a cadência liderando as funções de relatórios e rastreamento ao longo do caminho.
A execução de planos de treinamento, roteiro para alinhamentos de resultados de negócios, Sessões de briefing executivo e eventos e transições de go-live são alguns itens de propriedade do SDM que são essenciais para o sucesso da jornada de nuvem de nossos clientes.
Você deve ser uma pessoa apaixonada por oferecer uma ótima experiência ao cliente, implantando soluções da AWS e impulsionando a inovação, e também estar obcecada em contribuir para o gerenciamento diário da migração bem-sucedida dos clientes para a AWS.
About the team
Portuguese:
A Amazon Web Services Brasil valoriza a Diversidade, Equidade e Inclusão (DE&I) em todas as nossas posições de trabalho, e por isso atuamos com intencionalidade para que nosso ambiente interno reflita a pluralidade dos mercados em que atuamos e clientes que atendemos.
No Brasil, estruturamos um Comitê de Diversidade, Equidade e Inclusão composto por representantes de áreas e cargos diferentes pois entendemos que essa agenda precisa de diferentes perspectivas e vivências múltiplas. Nossa liderança é engajada e entende cada dia mais o seu papel na disseminação e prática dos nossos príncipios de liderança, com objetivo de sermos “a melhor empresa para se trabalhar do mundo”. Sabemos da nossa responsabilidade e necessidade de mudança e somos conscientes de que “ Sucesso e crescimento trazem grandes responsabilidades”. Nossos grupos de afinidade são formados por pessoas voluntárias de diferentes unidades de negócio e são parte ativa na definição das estratégias de DE&I. Além disso, atuam como embaixadores dessa agenda e vão te apoiar desde o Day 1. Lembre-se “ it´s always Day 1”. Os grupos estão organizados nas seguintes frentes: BEN - Black Employee Network, Women@Amazon, Glamazon (LGBTQIA+) e Pessoa com Deficiência.
English
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
We are open to hiring candidates to work out of one of the following locations:
Sao Paulo, SP, BRA
BASIC QUALIFICATIONS
3+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience.2+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience.
Bachelor's degree in science, technology, engineering, math, business or equivalent.
Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams.
PREFERRED QUALIFICATIONS
PMP certification, or SCRUM/Agile, SAFe certification.Experience implementing cloud services including migrations and modernization projects or similar.
