Maintenance Coordinator

Job Title: Maintenance Coordinator - Experience with Appfolio and PropertyMeld
Location: Remote (Global)
Salary Range: Up to 1,400 USD
Work Schedule: Monday - Friday, 9:00 AM - 5:00 PM (EST)

NOTE: INDEPENDENT CONTRACTOR POSITION

About Sagan:
Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and U.S.-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Discover a world of career possibilities with Sagan.

About the Company:
Sagan represents a real estate company dedicated to providing exceptional property management services. The company takes pride in efficient maintenance coordination, timely service, and excellent communication to ensure tenant satisfaction.

Position Overview:
The Maintenance Coordinator will handle incoming work orders, assess and troubleshoot issues for tenant self-help when appropriate, and determine the right vendor for each task. This role requires consistent communication with tenants, vendors, owners, and property managers until the work order is successfully completed. Strong decision-making skills and proactive communication are essential for success in this position.

Key Responsibilities:

• Receive and review work orders from multiple channels (phone, email, or Property Meld system).
• Assess and troubleshoot issues, guiding tenants on self-resolution where possible.
• Evaluate and assign work orders based on issue type, selecting the most appropriate vendor.
• Maintain consistent communication with tenants, vendors, owners, and property managers throughout the service process.
• Monitor work orders from initiation to completion, ensuring timely and effective service.
  
  

Qualifications:

• Proficiency in English (required).
• Strong communication skills, with the ability to handle multiple parties and maintain clear, proactive updates.
• Judgment and problem-solving skills to make independent decisions.
• Familiarity with maintenance coordination or a related role (preferred).
  
  

Nice-to-Haves:

• Spanish-speaking ability, as several tenants are Spanish speakers.
• Experience with Appfolio and PropertyMeld software.
• Previous experience as a Maintenance Coordinator or in a similar role.