Quality Assurance Analyst

2 semanas atrás

Curitiba, Brasil Wipro Tempo inteiro

Role Purpose

The purpose of this role is to conduct audits to ensure quality compliance within the account. Do Conduct process quality audits as per plan Conduct various process audits (1 audit/ agent/ week) as per procedure and guidelines For agents identified in the bottom quartile of performance, conduct 3 audits/ agent/ week Prepare findings from the report and share it with the client and the account leadership on daily/ weekly/ monthly, as required Conduct weekly analysis to identify the error trends and for top 2 errors, conduct root cause analysis (RCA) Conduct calibration communication to communicate any changes from the client and conduct refresher trainings to bridge any skill gap due to these changes. Stakeholder Interaction Stakeholder Type Stakeholder Identification Purpose of Interaction Internal Delivery Leadership Audit & training reports, error trends, new process Agents Training Training team for Account Training content and schedule RMAC Risk compliance DOP Support Compliance related support as per account SOW External Clients Reports on training and compliance External Auditors Audits Display Lists the competencies required to perform this role effectively: Functional Competencies/ Skill Domain/Industry Knowledge - Awareness and knowledge of broad economic, demographic, technological and global trends in the ITES/BPO industry - Foundation Process Knowledge - Process understanding with a clear understanding of process quality parameters as per the skillup training/ certification provided by the client- Competent Competency Levels Foundation Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with minimal support and guidance. Competent Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well. Expert Applies the competency in all situations and is serves as a guide to others as well. Master Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognized within the entire organization. Behavioral Competencies Project Management Skills Analytical Skills Execution Excellence Passion for results Stakeholder Management Deliver No. Performance Parameter Measure 1. Audit Adherence to the calendar; audit targets Compliance % as per audit reports - zero misses 2. Process Compliance Case targets - 2 hours/ week logged to be updated with the process Digital Marketing

  • Quality Assurance Analyst

    2 semanas atrás

    Curitiba, Brasil Wipro Tempo inteiro

    Role Purpose The purpose of this role is to conduct audits to ensure quality compliance within the account. Do Conduct process quality audits as per plan Conduct various process audits (1 audit/ agent/ week) as per procedure and guidelines For agents identified in the bottom quartile of performance, conduct 3 audits/ agent/ week Prepare findings from the...

  • Quality Assurance Analyst

    2 meses atrás

    Curitiba, Brasil Wipro Tempo inteiro

    Role Purpose The purpose of this role is to conduct audits to ensure quality compliance within the account. Do Conduct process quality audits as per plan Conduct various process audits (1 audit/ agent/ week) as per procedure and guidelines For agents identified in the bottom quartile of performance, conduct 3 audits/ agent/ week Prepare findings from the...

  • Quality Assurance Analyst

    2 meses atrás

    Curitiba, Brasil Wipro Limited Tempo inteiro

    Curitiba, Brazil - DOP - 3065677 **_Role Purpose_** - The purpose of this role is to conduct audits to ensure quality compliance within the account._ **_Do_** - **Conduct process quality audits as per plan** - _Conduct various process audits (1 audit/ agent/ week) as per procedure and guidelines_ - _For agents identified in the bottom quartile of...

  • Quality Assurance Analyst

    2 semanas atrás

    Curitiba, Brasil Wipro Limited Tempo inteiro

    Curitiba, Brazil - DOP - 3062330 **_Role Purpose_** - The purpose of this role is to conduct audits to ensure quality compliance within the account._ **_Do_** - **Conduct process quality audits as per plan** - _Conduct various process audits (1 audit/ agent/ week) as per procedure and guidelines_ - _For agents identified in the bottom quartile of...

  • Estagiário de desenvolvimento de sistemas

    4 semanas atrás

    Curitiba, Brasil Netvagas Tempo inteiro

     O que você precisa ter para juntar-se à nós?Cursando graduação na área de Tecnologia, a partir do 3º período;Desejável conhecimento em linguagens e banco de dados;Conhecimento de Windows;Obrigatório interesse na área de Testes (QA).Sua rotina no time BP como Estagiário de Desenvolvimento de Sistemas - Quality Assurance?Desenvolver novas...

  • Quality Assurance

    2 meses atrás

    Curitiba, Brasil Regazzo Consultoria em Informática Tempo inteiro

    **Quality Assurance (QA) JR**: - Presencial- Regazzo Consultoria em InformáticaCuritiba-PR A combinar **1** - vaga- | publicada hoje*** **Informações da Vaga**: **Descrição**: - Atuar como analista de testes JR em projetos de desenvolvimento de microserviços, APIs, sistemas mobile e Web. Apoiando na escrita de casos de teste e certificação da...

  • Corporate Quality Assurance Manager

    Há 2 dias

    Curitiba, Brasil Mondelēz International Tempo inteiro

    **Job Description**: **Are You Ready to Make It Happen at Mondelēz International?** **Join our Mission to Lead the Future of Snacking. Make It With Pride.** **How you will contribute** You will be the point of contact for multiple internal and external locations on quality related topics, ensuring products meet design, food safety and quality policy...

  • Software Quality Assurance

    3 semanas atrás

    Curitiba, Brasil Landis+Gyr Tempo inteiro

            Landis+Gyr is a leading global provider of integrated energy management solutions. We measure and analyze energy...

  • Software Quality Assurance

    2 semanas atrás

    Curitiba, Brasil Landis+Gyr Tempo inteiro

            Landis+Gyr is a leading global provider of integrated energy management solutions. We measure and analyze energy...

  • Quality Assurance Specialist Senior

    2 semanas atrás

    Curitiba, Brasil Mondelēz International Tempo inteiro

    **Job Description**: **Are You Ready to Make It Happen at Mondelēz International?** **Join our Mission to Lead the Future of Snacking. Make It With Pride.** You lead the plan-do-check-act (PDCA) process of the site quality management system and report results to the quality section manager. **How you will contribute** You will support elements of the...

  • Software Quality Assurance

    2 semanas atrás

    Curitiba, Brasil Landis+Gyr Tempo inteiro

    A Landis+Gyr é líder mundial no fornecimento de soluções integradas de gerenciamento de energia. Medimos e monitoramos o uso de energia para gerar análises de capacitação para o gerenciamento de redes inteligentes e de infraestrutura, permitindo que concessionárias e consumidores reduzam o consumo de energia. Nosso inovador e comprovado portfólio de...

  • Quality assurance specialist

    2 meses atrás

    Curitiba, Brasil Netvagas Tempo inteiro

    It is important that youhave knowledge ofstandard testingphilosophy andprocedures andunderstand the QA role insoftware developmentlifecycle. You should haveexperience in testmanagement.Test automation skills is aplus.You must be able tocommunicate in English since you will beparticipating on meetingswith people from othercountries. Spanish is...

  • Software Quality Assurance

    2 semanas atrás

    Curitiba, Brasil Landis+Gyr Tempo inteiro

    A Landis+Gyr é líder mundial no fornecimento de soluções integradas de gerenciamento de energia. Medimos e monitoramos o uso de energia para gerar análises de capacitação para o gerenciamento de redes inteligentes e de infraestrutura, permitindo que concessionárias e consumidores reduzam o consumo de energia. Nosso inovador e comprovado portfólio de...

  • Quality Manager System Analyst

    3 semanas atrás

    Curitiba, Brasil ExxonMobil Tempo inteiro

     About us At ExxonMobil, our vision is to lead in energy innovations that advance modern living and a net-zero future. As one of the world’s largest publicly traded energy and chemical companies, we are powered by a unique and diverse workforce fueled by the pride in what we do and what we stand for. The success of our Upstream, Product Solutions and...

  • Quality Manager System Analyst

    2 semanas atrás

    Curitiba, Brasil ExxonMobil Tempo inteiro

     About us At ExxonMobil, our vision is to lead in energy innovations that advance modern living and a net-zero future. As one of the world’s largest publicly traded energy and chemical companies, we are powered by a unique and diverse workforce fueled by the pride in what we do and what we stand for. The success of our Upstream, Product Solutions and...

  • Software Quality Assurance

    2 semanas atrás

    Curitiba, Brasil Landis Gyr Tempo inteiro

    A Landis+Gyr é líder mundial no fornecimento de soluções integradas de gerenciamento de energia. Medimos e monitoramos o uso de energia para gerar análises de capacitação para o gerenciamento de redes inteligentes e de infraestrutura, permitindo que concessionárias e consumidores reduzam o consumo de energia. Nosso inovador e comprovado portfólio de...

  • 2024BRH - Quality Manager System Analyst

    3 semanas atrás

    Curitiba, Brasil ExxonMobil Tempo inteiro

     About us At ExxonMobil, our vision is to lead in energy innovations that advance modern living and a net-zero future. As one of the world’s largest publicly traded energy and chemical companies, we are powered by a unique and diverse workforce fueled by the pride in what we do and what we stand for. The success of our Upstream, Product Solutions and...

  • 2024BRH - Quality Manager System Analyst

    2 semanas atrás

    Curitiba, Brasil ExxonMobil Tempo inteiro

     About us At ExxonMobil, our vision is to lead in energy innovations that advance modern living and a net-zero future. As one of the world’s largest publicly traded energy and chemical companies, we are powered by a unique and diverse workforce fueled by the pride in what we do and what we stand for. The success of our Upstream, Product Solutions and...

  • Corporate Quality Auditor

    2 semanas atrás

    Curitiba, Brasil Mondelēz International Tempo inteiro

    **Job Description**: **Are You Ready to Make It Happen at Mondelēz International?** **Join our Mission to Lead the Future of Snacking. Make It With Pride.** **How you will contribute** You will be the point of contact for multiple internal and external locations on quality related topics, ensuring products meet design, food safety and quality policy...

  • Junior QA Specialist

    2 meses atrás

    Curitiba, Brasil TalentKompass Deutschland Tempo inteiro

    **LOCATION**: Remote Work **SCHEDULE**: Part-time *** Are you eager to build a career in Quality Assurance (QA)? TalentKompass Deutschland, a leading Human Resources company based in Germany, invites you to join our prestigious client, a reputable Management Consulting firm, as a Quality Assurance Intern. This remote position offers a unique opportunity...