Marketing Expert

4 semanas atrás

Curitiba, Brasil Wipro Tempo inteiro

Role Purpose

The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem- solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Stakeholder Interaction Stakeholder Type Stakeholder Identification Purpose of Interaction Internal Team Leaders Performance review HR Hiring and employee engagement and retention Training Team Capability development Technical Lead Training, issue escalation/ resolution External Client Query Resolution Display Lists the competencies required to perform this role effectively: Functional Competencies/ Skill Process Knowledge - Knowledge of assigned process, tools and systems - Foundation to Competent Competency Levels Foundation Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with minimal support and guidance. Competent Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well. Expert Applies the competency in all situations and is serves as a guide to others as well. Master Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognized within the entire organization. Behavioral Competencies Collaborative working Problem solving and decision making Attention to Detail Execution Excellence Client (Internal) Centricity Effective Communication Deliver No. Performance Parameter Measure 1. Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2. Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Digital Marketing

  • Marketing Expert

    3 semanas atrás

    Curitiba, Brasil Wipro Limited Tempo inteiro

    Curitiba, Brazil - DOP - 3071810 **Role Purpose** - The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs._ **Do** - **Support process by managing transactions as per required quality standards** - _Document all pertinent end user...

  • Marketing Expert

    3 semanas atrás

    Curitiba, Brasil Wipro Limited Tempo inteiro

    Curitiba, Brazil - DOP - 3065675 **Role Purpose** - The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs._ **Do** - **Support process by managing transactions as per required quality standards** - _Document all pertinent end user...

  • Marketing Expert

    3 semanas atrás

    Curitiba, Brasil Wipro Limited Tempo inteiro

    Curitiba, Brazil - DOP - 3074564 **Role Purpose** - The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs._ **Do** - **Support process by managing transactions as per required quality standards** - _Document all pertinent end user...

  • Marketing Expert

    3 semanas atrás

    Curitiba, Brasil Wipro Tempo inteiro

    Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a...

  • Marketing Expert

    1 semana atrás

    Curitiba, Brasil Wipro Tempo inteiro

    Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a...

  • Subject matter expert

    4 semanas atrás

    Curitiba, Brasil Wipro Tempo inteiro

    Role Purpose The purpose of this role to deliver great customer service/experience by effectively acknowledging, tracking, and prioritizing all client cases as per the regulatory guidelines, and ensuring resolution as per the defined SLAs, by allocating the same to the relevant support team. Do Ensure operational excellence through contract and regulatory...

  • Subject matter expert

    1 semana atrás

    Curitiba, Brasil Wipro Tempo inteiro

    Role Purpose The purpose of this role to deliver great customer service/experience by effectively acknowledging, tracking, and prioritizing all client cases as per the regulatory guidelines, and ensuring resolution as per the defined SLAs, by allocating the same to the relevant support team. Do Ensure operational excellence through contract and regulatory...

  • Expert I em Comunicação Estratégica

    Há 6 dias

    Curitiba, Brasil Grupo Boticário Tempo inteiro

    Como Expert em Comunicação Estratégica para a Diretoria de Assuntos Institucionais, você liderará um time responsável por interações com a imprensa, gestão de crises, relações públicas e organização de eventos. Seu papel será mais estratégico, focado na orientação do time e na condução de projetos de alta relevância, enquanto também...

  • Subject matter expert

    4 semanas atrás

    Curitiba, Brasil Wipro Technologies Tempo inteiro

    Role Purpose The purpose of this role to deliver great customer service/experience by effectively acknowledging, tracking, and prioritizing all client cases as per the regulatory guidelines, and ensuring resolution as per the defined SLAs, by allocating the same to the relevant support team. Do Ensure operational excellence through contract and...

  • Analista de Growth Marketing Sênior

    Há 4 dias

    Curitiba, Brasil Logcomex Tempo inteiro

    Somos uma startup apaixonada por tecnologia, inovação e pessoas! Desenvolvemos uma tecnologia inovadora de inteligência e automação para logística internacional. Coletamos e analisamos milhares de informações diariamente gerando previsibilidade e transparência em todas as operações da cadeia logística. A LogComex está voando!!! Atualmente,...

  • Bilingual Digital Marketing Expert

    2 meses atrás

    Curitiba, Brasil Wipro Digital Operations and Platforms Tempo inteiro

    Who are we?Come be part of the transformation at Wipro Brazil!Recognized as a Top Employer in Brazil for the fourth time in 2024, Wipro is a global

  • Regional Marketing Manager

    2 meses atrás

    Curitiba, Brasil Novozymes Tempo inteiro

    **Rethink your impact** Are you passionate about Marketing? Then you might be our new Regional Marketing Manager.**Work for a cause, not just a company** Novozymes is the world’s leading provider of industrial enzymes and microorganisms. Together with our customers, partners, and the global community, we use our innovative thinking and passion for science...

  • Estágio em Tráfego Pago

    Há 1 mês

    Curitiba, Brasil EVO ESTÁGIOS Tempo inteiro

    Vaga de estágio para ESTUDANTES DE MARKETING que querem se TORNAR EXPERTS em gestão de TRÁFEGOS PAGOS nas plataformas Google, Facebook e Instagram, aprendendo e explorando diversos recursos e estratégias de alta performance do Marketing Digital. Bolsa total: R$ 850,00 + VT. **Horário**: das 09h às 16h de segunda a sexta (6h úteis). Neste desafio...

  • Estágio em Tráfego Pago

    1 semana atrás

    Curitiba, Brasil EVO ESTÁGIOS Tempo inteiro

    VAGA MKT - TRÁFEGO PAGO Vaga de estágio para ESTUDANTES DE MARKETING que querem se TORNAR EXPERTS em gestão de TRÁFEGOS PAGOS nas plataformas Google, Facebook e Instagram, aprendendo e explorando diversos recursos e estratégias de alta performance do Marketing Digital. Bolsa total: R$ 850,00 + VT. **Horário**: das 09h às 16h de segunda a sexta (6h...

  • Estágio em Agência/ Startup

    Há 4 dias

    Curitiba, Brasil EVO ESTÁGIOS Tempo inteiro

    VAGA MKT - TRÁFEGO PAGO Vaga de estágio para ESTUDANTES DE MARKETING que querem se TORNAR EXPERTS em gestão de TRÁFEGOS PAGOS nas plataformas Google, Facebook e Instagram, aprendendo e explorando diversos recursos e estratégias de alta performance do Marketing Digital. Bolsa total: R$ 850,00 + VT. **Horário**: das 09h às 16h de segunda a sexta (6h...

  • Creators Analista de Relacionamento de Conteúdo Sr

    3 semanas atrás

    Curitiba, Brasil Fluency Academy Tempo inteiro

    A **_Fluency _**é uma edtech que nasceu em 2016 da missão de democratizar o ensino de idiomas! Nós **destravamos o potencial** de nossos estudantes e professores para experiênciarem a vida ao máximo. **Nosso jeito Fluency** conecta o ensino de qualidade ao entretenimento, sempre buscando novas formas ainda mais incríveis de fazer isso...

  • Analista de Marketing Sênior

    2 semanas atrás

    Curitiba, Brasil Logcomex Tempo inteiro

    Somos uma startup apaixonada por tecnologia, inovação e pessoas! Estamos construindo uma plataforma que ajuda as empresas a planejar, monitorar e automatizar o seu supply chain global Transformamos a maneira como as empresas fazem negócios. A LogComex está voando!!! Atualmente, temos mais de 1.6mil clientes, mais de 6.000 usuários ativos em 3...

  • Marketing Digital Analyst

    3 semanas atrás

    Curitiba, Brasil Wipro Digital Operations and Platforms Tempo inteiro

    Who are we? Come and be part of the transformation at Wipro Brazil! Recognized as a Top Employer in Brazil for the fourth time in 2024, Wipro is a global technology powerhouse with a journey marked by innovation and excellence. We are experts in technology consulting, design, engineering and operations, helping our clients realise their ambitions and...

  • Videomaker - Filmmaker

    2 meses atrás

    Curitiba, Brasil TradeStars Latam Tempo inteiro

    REQUISITO INDISPENSABLE**:hablar español** Estamos buscando un rol creativo, que le guste las cámaras, que tenga pasión por capturar videos como si fuera a crear su mejor película. Estamos buscando una persona que sin importar su nível de experiência quiera ser parte de un gran equipo que necesita potencializar las marcas de 4 expertos y crear su...

  • Produtor Audiovisual

    Há 1 mês

    Curitiba, Brasil TradeStars Latam Tempo inteiro

    REQUISITO INDISPENSABLE**:hablar español** Estamos buscando un rol creativo, que le guste las cámaras, que tenga pasión por capturar videos como si fuera a crear su mejor película. Estamos buscando una persona que sin importar su nível de experiência quiera ser parte de un gran equipo que necesita potencializar las marcas de 4 expertos y crear su...