IS Support Services Administrator

4 semanas atrás

Cajamar, Brasil Aptar Tempo inteiro

Position : IS Support Services Administrator

Reports To: IS Support Services Manager

Revised: Wednesday, February 21, 2024

Primary Purpose Summary

This position will be based in (SITE), this position is responsible for the day-to-day operation of the IT Support process across the organization with the main objective to take ownership and restore normal service operation as quickly as possible and / or resolve requests according to our service level agreements to minimize the impact to business operations.

This is how your journey begins

Responsible for planning and coordinating all the activities required to perform, monitor, and report on the process with different stakeholders. Remediate deviation of a process for its division/department. Responsible for communicating opportunities for improvements with the Incident / service request Process Owner. Responsible to guarantee good customer satisfaction, escalate and work with different groups to guarantee customers are well supported and the process is improved. Point of contact for escalation and ownership for all Major Incidents or Critical Requests Responsible for the effective implementation of the process "Incident Management" and “Service Request Management” and carrying out the respective reporting procedure Support the definition and execution of the Strategical Projects Implementation Represent the second stage of escalation for Incidents or Service Requests Monitor the incidents and service requests to ensure that the Service Level Agreement are respected from all IT groups Ensure incident / service request audits and periodical reviews are in place. Provide guidance and training to other groups Establish continuous process improvement cycles where the process performance, activities, roles and responsibilities, policies, procedures and supporting technology is reviewed and enhanced where applicable Work with different groups to coordinate and push for the shift left plan.

What you will bring on the journey

Skills / Abilities

knowledge of ITSM ServiceNow Server / VMware – 7.0 version Storage Backup / Disaster Recovery – Veeam technology Patch Management DNS / DHCP, LAN / WIFI, WAN / SDWAN Proven ability to form and maintain highly effective working relationships with all levels of seniority. Customer Focused Take ownership Process oriented Ability to manage conflict and look for consensus. Ability to motivate and moderate people in different work contexts and cultures…. along with the ability to motivate him/herself. Empathy with user and the ability to see through the customer’s eyes. Ability to manage complex tasks which involve technical assets as well as people. Communicate in a virtual, complex, and multicultural environment and to determine the audience of your peers. Ability to be cooperative and flexible. Strong work ethics and loyalty to the company. Relies on extensive experience and judgement to plan and accomplish goals Usage of Key Performance Indicators dashboards to measure and improve support quality Public relations \ Relationship Management for their Support needs Continuous IS Support processes improvement

Education

Bachelor's degree in (Business administration/Engineering/ Computer Science or Equivalent) or at least three years in similar position Fluent in English (equivalent of Cambridge B1-C1). ITIL Certifications highly preferred.

  Experience

2-3 years of IT related experience

  • IS Support Services Administrator

    2 semanas atrás

    Cajamar, Brasil Aptar Tempo inteiro

    Position : IS Support Services Administrator Reports To: IS Support Services Manager Revised: Wednesday, February 21, 2024 Primary Purpose Summary This position will be based in (SITE), this position is responsible for the day-to-day operation of the IT Support process across the organization with the main objective to take...

  • IS Support Services Administrator

    4 semanas atrás

    Cajamar, Brasil Aptar Tempo inteiro

    Position : IS Support Services Administrator Reports To: IS Support Services Manager Revised: Wednesday, February 21, 2024 Primary Purpose Summary This position will be based in (SITE), this position is responsible for the day-to-day operation of the IT Support process across the organization with the main objective to take...

  • It Support Associate Ii

    Há 9 horas

    Cajamar, Brasil Amazon Tempo inteiro

    IT Support Associate II - Night Shift , Operations Technology Solutions (OTS)About Operations Technology Solutions (OTS)Operations is at the heart of Amazon's business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OTS provides nonstop global...

  • IT Support Associate II

    Há 5 horas

    Cajamar, Brasil Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro

    About Operations Technology Solutions (OTS)Operations is at the heart of Amazon's business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OTS provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking...

  • Operational Services

    3 semanas atrás

    Cajamar, Brasil Talenses Tempo inteiro

    **Descrição** **Avon is the company that puts purpose, people and relationships at the heart of everything we do.** **We’ve been doing beauty differently for 135 years, connecting people and using the power of beauty to transform lives for the better. We create proprietary technology and innovative, award-winning products to delight Representatives and...

  • IT Support Associate II

    1 semana atrás

    Cajamar, Brasil Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro

    About Operations Technology Solutions (OTS)Operations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OTS provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are...

  • Olfactive Analyst

    3 semanas atrás

    Cajamar, Brasil Mappit Tempo inteiro

    **Descrição** **Local de Trabalho: Cajamar** **Avon is the company that puts purpose, people and relationships at the heart of everything we do.** **We’ve been doing beauty differently for 135 years, connecting people and using the power of beauty to transform lives for the better. We create proprietary technology and innovative, award-winning...

  • 15129-Analista Field Service

    Há 9 horas

    Cajamar, Brasil buscojobs Brasil Tempo inteiro

    Requisitos necessários Experiência com atendimento ao usuário (Em campo/local); Domínio no pacote Office configurações e instalações; Conhecimento em configurações do Outlook.Requisitos desejáveis Certificação MCP (Microsoft Certified Professional) / MCDST (Microsoft Certified Desktop Support Technician); Treinamento ITIL; Treinamentos HDI....

  • 15129-Analista Field Service

    Há 5 dias

    Cajamar, Brasil GLOBAL HITSS Tempo inteiro

    A Global Hitss é uma multinacional do grupo América Móvil, atuando há mais de 30 anos no mercado de soluções digitais e serviços de TI em 7 países. Combinando experiência incomparável e habilidades especializadas, nossos 5.000 colaboradores estão engajados em fazer o novo todos os dias. Apostamos em inovação com integridade e buscamos...

  • 15129-Analista Field Service

    Há 7 dias

    Cajamar, Brasil GLOBAL HITSS Tempo inteiro

    A Global Hitss é uma multinacional do grupo América Móvil, atuando há mais de 30 anos no mercado de soluções digitais e serviços de TI em 7 países. Combinando experiência incomparável e habilidades especializadas, nossos 5.000 colaboradores estão engajados em fazer o novo todos os dias. Apostamos em inovação com integridade e buscamos...

  • Data Scientist

    3 semanas atrás

    Cajamar, Brasil Mappit Tempo inteiro

    **Descrição** **Local de Trabalho: Cajamar** **Avon is the company that puts purpose, people and relationships at the heart of everything we do.** **We’ve been doing beauty differently for 135 years, connecting people and using the power of beauty to transform lives for the better. We create proprietary technology and innovative, award-winning...

  • 15129-analista field service

    2 semanas atrás

    Cajamar, Brasil Netvagas Tempo inteiro

    Requisitos necessários Experiência com atendimento ao usuário (Em campo/local); Domínio no pacote Office configurações e instalações; Conhecimento em configurações do Outlook.Requisitos desejáveis Certificação MCP (Microsoft Certified Professional) / MCDST (Microsoft Certified Desktop Support Technician); Treinamento ITIL; Treinamentos HDI....

  • 15129-Analista Field Service

    Há 20 horas

    Cajamar, Brasil GLOBAL HITSS Tempo inteiro

    A Global Hitss é uma multinacional do grupo América Móvil, atuando há mais de 30 anos no mercado de soluções digitais e serviços de TI em 7 países. Combinando experiência incomparável e habilidades especializadas, nossos 5.000 colaboradores estão engajados em fazer o novo todos os dias. Apostamos em inovação com integridade e buscamos...

  • Skin Biology Researcher I

    3 semanas atrás

    Cajamar, Brasil Mappit Tempo inteiro

    **Descrição** **Local de Trabalho: Cajamar** **Avon is the company that puts purpose, people and relationships at the heart of everything we do.** **We’ve been doing beauty differently for 135 years, connecting people and using the power of beauty to transform lives for the better. We create proprietary technology and innovative, award-winning...

  • Skin Biology Researcher Ii

    3 semanas atrás

    Cajamar, Brasil Mappit Tempo inteiro

    **Descrição** **Local de Trabalho: Cajamar** **Avon is the company that puts purpose, people and relationships at the heart of everything we do.** **We’ve been doing beauty differently for 135 years, connecting people and using the power of beauty to transform lives for the better. We create proprietary technology and innovative, award-winning...

  • Mechanical Assembler

    2 semanas atrás

    Cajamar, Brasil SKF Tempo inteiro

    Requisition ID: 18405- Category: Services & Solution Delivery- Career level: Entry Level- Contract type: Temporary**About SKF** SKF’s mission is to be the undisputed leader in the bearing business. SKF offers solutions around the rotating shaft, including bearings, seals, lubrication management, condition monitoring and maintenance services. SKF is...

  • Mechanical Assembler

    Há 20 horas

    Cajamar, Brasil SKF Tempo inteiro

    Requisition ID: Category: Services & Solution Delivery- Career level: Entry Level- Contract type: TemporaryAbout SKFSKF's mission is to be the undisputed leader in the bearing business. SKF offers solutions around the rotating shaft, including bearings, seals, lubrication management, condition monitoring and maintenance services. SKF is represented in more...

  • Fulfillment Center Area Manager

    2 meses atrás

    Cajamar, Brasil Amzn Servicos de Varejo do Bra Tempo inteiro

    Completed bachelor degree in Engineering, Operations or related field - Direct management experience for employees and their performance in companies in manufacturing, production or distribution environment - Experience with performance metrics and process improvement (how, when, who) - Fluent Portuguese Job summary At Amazon, we're working to be the most...

  • Fulfillment Center Area Manager

    2 meses atrás

    Cajamar, Brasil Amzn Servicos de Varejo do Bra Tempo inteiro

    Completed bachelor degree in Engineering, Operations or related field - Direct management experience for employees and their performance in companies in manufacturing, production or distribution environment - Experience with performance metrics and process improvement (how, when, who) - Fluent in Portuguese Job summary At Amazon, we're working to be the...

  • Analista de Fretados

    4 semanas atrás

    Cajamar, Brasil JLL Tempo inteiro

    JLL supports the Whole You, personally and professionally. Acompanhamento das rotinas administrativas, gestão de terceiros e controle financeiro - Foco nas operações de fretado - Responsável por analisar e controlar documentos e rotinas administrativas cumprindo procedimentos e processos acordados contratualmente e de acordo com a política interna do...