Business System Support Analyst 12X36
3 semanas atrás
An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives.Come join the excellence
Overview
The Enterprise Business System (EBS) team provides development, maintenance, and support services for the TNS Back-Office Application environment which includes Salesforce, Workday, Remedy, and various Billing applications among others. The EBS Support Analyst is responsible for managing the queue of Critical Incident and Problem tickets during a 12/36 shift, providing technical support and assistance where knowledgeable, and reaching out to key EBS contacts as needed for assistance. While in this role, Support Analysts will be trained in key applications including Salesforce and Workday to help advance their careers within TNS.
Responsibilities
Job Responsibilities
Utilizing existing documentation in an internal knowledge base, provide technical support to internal TNS users by researching and answering questions and troubleshooting problems
Communicating with TNS end-users and Level-2 support personnel via chat and phone
Communicating issues to senior staff as needed
Creating / updating internal documentation including knowledge articles and user guides
Participating in QA Testing on multiple platforms
Experience & Education Required
Strong communication skills
Strong English language skills (verbal and written)
Interest in developing skills in back office applications
Proven ability to work collegially with stakeholders and team members
Ability to solve problems independently while also knowing when to escalate/seek guidance
A high-level understanding of business applications such as CRM, ERP, Billing, and/or Operational Support Systems
Experience & Education Preferred
Technical Qualifications
Bachelor’s/Postgraduate degree, or professional qualification
Experience with Salesforce, Workday, or Remedy applications
Prior work experience in Accounting, Billing, Human Resources, and/or Operations
Other Considerations:
A proactive attitude to user support and teamwork
A desire to implement scalable, best practice solutions
Qualifications
Benefits
Health insurance;
Dental plan;
Referral award;
Meal ticket;
Birthday day off;
LinkedIn Learning;
Life insurance;
Gympass
EAP (Employee Assistance Program.)
If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about
TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.
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