CRM Coordinator

3 semanas atrás

São Paulo, Brasil MSC CRUISES Tempo inteiro

JOB PURPOSE

Align the company strategy for sales with the communication to the guests, contributing to achieve and overcome goals of revenue, increasing the number of Brazilian guests onboard.

KEY ACCOUNTABILITIES

• Follow performance and sales trend.

• Help to define offer to ads, email marketing and other sales support materials.

• Send best offers to travel agents and guests with sales potential for products.

• Coordinate the advertising agency actions to attract new clients for MSC's database.

• Coordinate with the corporate team all the actions in CRM for local market (adaptation, translation, emails, videos, coupons).

• Coordinate the program Future Cruise Credit (FCC) with the corporate team.

• Suggest, review, and approve communication materials related to the program (including terms & conditions).

• Report and follow some local and eventual issues to the corporate team.

• Coordinate with the corporate team the satisfaction surveys that were filled on board.

• Report the strengths, weaknesses, comments, and compliments to board of directors to the product meeting.

• Coordinate with the corporate team the loyalty programs with actions to push sales, localize the materials, actions to convert more clients.

QUALIFICATIONS (skills, competencies, experience)

• Graduated in Marketing, Communications (Public Relations, Journalism or Advertisement) or related areas.

• Fluent in English, both spoken and written.

• Ability to translate (Portuguese/ English).

• Knowledge of multiple destinations.

• Experience in product marketing: life cycle, product analysis.

• Ability to manage various projects at the same time.

• Communicative.

• Versatility to work on different areas.

• Data analysis.

• Ability to negotiate and search for new partnerships.

• Intermediate MS Office package and knowledge in Marketo.

VISA REQUIREMENTS (if any)



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