Customer Experience Especialista

4 semanas atrás

São Paulo, Brasil Rehva Tech Tempo inteiro

Vaga Híbrida em SP para CX Especialista - Interessados favor mandar CV para vitor@rehva.com.br

Desenvolver e implementar estratégias para melhorar a experiência do cliente ao longo de todos os pontos de contato com a empresa.

Coletar, analisar e interpretar dados e feedback dos clientes para identificar padrões, tendências e áreas de melhoria.

Realizar pesquisas e entrevistas para compreender as necessidades, expectativas e preferências dos clientes.

Mapear e otimizar a jornada do cliente, garantindo uma experiência consistente e positiva em todas as interações.

Fornecer treinamento para funcionários em áreas que impactam a experiência do cliente, promovendo uma cultura centrada no cliente.

Colaborar com as diversas áreas da empresa para implementar mudanças e melhorias nos processos com base no feedback do cliente.

Desenvolver processos eficazes para lidar com reclamações e problemas dos clientes de maneira rápida e eficiente.

Acompanhar e implementar indicadores de CX como NPS, CSAT, CES, SLAs, FCR e outras, para avaliar o impacto das iniciativas de CX.

Trabalhar em estreita colaboração com diferentes áreas da empresa para garantir uma abordagem integrada à experiência do cliente.

Identificar oportunidades para inovar e diferenciar a experiência do cliente, seja por meio de novos produtos, serviços ou processos.

Garantir uma comunicação eficaz tanto dentro da empresa quanto com os clientes, com objetico de engajar as pessoas na cultura centrada no cliente.

Avaliar e implementar tecnologias e ferramentas que possam aprimorar a gestão da experiência do cliente.

Ficar atualizado sobre as tendências do mercado e as melhores práticas em CX para manter a empresa competitiva. ;

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