Sr Manager, Account Management

4 meses atrás


São Paulo, Brasil Amadeus Tempo inteiro

Job Title

Sr Manager, Account Management

Job Title: Director, Account Management Airlines
Position type: Permanent
Location: SAO – BOG Optional
Job family: Account Management


Summary of the role:

You will manage the account relationship with strategic Airline partners in LATAM region with focus in Brazil market. Your role will include managing & growing the relationship with our Airline partners, supporting existing solutions and services, manage the commercial relationships and revenue generation in cooperation with the Pre Sales, Customer Product & Solutions and CSM teams in order to maintain a high standard of customer satisfaction and profitability. You will contribute in sustaining and growing Amadeus market share and revenues to achieve long-term success with our Customers.

In this role you’ll:

Manage strategic accounts by:
1) Developing a solid and trusting relationship between the strategic Airline account(s) and Amadeus IT and Distribution Teams
2) Resolving strategic accounts(s) issues and complaints
3) Managing communications between strategic account(s) and internal Amadeus Teams
4) Maintain a good financial health of the accounts(s) by partnering with Finance and assisting to resolve billing and invoicing queries.

Retain and grow existing market shares and revenues:
1) Adopt a consultative selling approach
2) Identify specific requirements and expectations for existing clients
3) Identify new opportunities and propose solutions to Airline partners
4) Develop customized strategic account and account development plans (SADP) for each Airline partner and update CRM with all opportunities related to customers

Manage all commercial matters related to accounts:
1) Execute & process the operational requests received from Airline partners
2) Ensure that customers use Amadeus technology in the best way & that established performance, productivity & service metrics are achieved
3) Cascade the information of new product & solution releases to customers in a timely manner
4) Work with IT Sales / Pre Sales Customer Product & Solutions and CSM teams to retain and grow IT portfolio
5) Organize regular business reviews for follow-up purposes and deep-dive sessions on specific items
6) Work closely with Revenue Operations to get business cases approved for renewal and development of market share

Maintain a high level of understanding of the current product portfolio and benefits of specific products for each Airline partner. As well as up-to-date knowledge of other segment-relevant information (trends, strategy, competitors, pricing, etc.)

Ensure external communication specific to strategic account(s) to top management in alignment with the agreed communication plans.
Provide inputs and feedback to the Pre Sales and CSM teams in order to prepare and adjust the communication plan.

About the ideal candidate:
 At least 10 years of related experience with Airline IT and Distribution or working with a vendor that directly serves large airline customers.

Bachelor’s degree and proven success in sales, business development, product marketing, or related fieldThe position may require travel to customer sites and industry events as needed.Demonstrated ability to develop positive and influential relationships.Airline industry technology experience strongly preferred.Fluent in Portuguese, English and Spanish.

What we can offer you:

Get rewarded with competitive remuneration, individual and company annual bonus, vacation and holiday paid time off, health insurances and other competitive benefits.Work from anywhere: onsite, hybrid or fully remote. Professional development to broaden your knowledge and enhance your skills with on-line learning hubs packed with technical and soft skills training that allow you to develop and grow.Enter a diverse and inclusive workplace, join one of the world’s top travel technology companies and take on a role that impacts millions of travelers around the globe.

Working at Amadeus, you will find

A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.

Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.

A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.

A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.

A flexible working model - We want our employees to do their best work, wherever and however it works best for them.

A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.

A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.


  • Account Manager, Groups

    1 semana atrás


    São Paulo, SP, Brasil Belmond Management Tempo inteiro

    At Belmond, we are crafters of the exceptional. It starts with a clear vision, an airtight plan, and a strong team. This is our Sales Team, who works to make every moment as spectacular. Here your own ambition meets an equally driven team. Together you’ll embark on greatness. With the resources and departments at the ready, your plans will come to...


  • Sao Paulo, Brasil Mastercard Tempo inteiro

    Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...

  • Sr Key Accounts Manager

    2 semanas atrás


    São Paulo, Brasil Thermo Fisher Scientific Tempo inteiro

    Sr Key Accounts Manager (Clinical Corporate Accounts)Work Schedule:Standard (Mon-Fri)Environmental Conditions:OfficeJob Description:Key Responsibilities:Contribute to achieving or exceeding territory sales targets by improving Strategic Selling skills to not only maintain but also expand business within existing accounts.Cultivate and sustain strong business...


  • Sao Paulo, Brasil WebBeds Tempo inteiro

    **Drive excellence in client management - become our Operations Account Manager**: **J**ob Title**:Operations Account Manager **Department**:Customer Services **Location (primary)**:Sao Paolo, Brasil; Orlando, USA **In this role you will** Reporting to the Head of Global Operations Account Management, the Account Manager is a point of contact for...


  • São Paulo, Brasil Amazon Tempo inteiro

    Supply Chain Inventory Management Sr Manager, Supply ChainCome build the future with us. We are looking for a motivated and experienced, customer focused and results-oriented Inventory Health Sr Manager to join the Supply Chain team in Brazil.This role is based in São Paulo Office.As an Inventory Health Sr Manager, you will work at the interface between...


  • São Paulo, Brasil Amazon Tempo inteiro

    Supply Chain Inventory Management Sr Manager, Supply ChainCome build the future with us. We are looking for a motivated and experienced, customer focused and results-oriented Inventory Health Sr Manager to join Supply Chain team in Brazil.This role is based in São Paulo Office.As an Inventory Health Sr Manager, you will work at the interface between...


  • Sao Paulo, Brasil Adyen Tempo inteiro

    **This is Adyen** Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the...


  • São Paulo, Brasil Catho Online Ltda. - BR - Manager Tempo inteiro

    We are looking for a talented Account Manager to play an important role within the VSP (Vendor Success Program) Team, contributing to develop close management with key distributors in the Books category, including cost negotiation, results monitoring, process improvement, and ensuring the operational performance of these distributors. Additionally, you will...

  • Account Manager

    2 semanas atrás


    São Paulo, Brasil Stevanato Group Tempo inteiro

    We are looking for anAccount Managerto join our team inBrazil. The chosen candidate will be responsible for achieving targets assigned, managing the selling process, interacting directly with internal peer functions as well as dealing directly with selected customers according to the commercial and distribution policies and guidelines.ActivitiesActs the go...


  • São Paulo, São Paulo, Brasil Indrive Tempo inteiro

    About IndriveIndrive is a leading provider of innovative delivery solutions, dedicated to revolutionizing the way businesses operate in Brazil. As an Account Manager at Indrive, you will play a crucial role in building and maintaining strong relationships with key clients, driving growth, and ensuring customer satisfaction.Estimated Salary: R$ 10,500 - R$...

  • Account Manager

    6 meses atrás


    Sao Paulo, Brasil star clothings ltd Tempo inteiro

    **Job brief**: We are looking for an Account Manager to create long-term, trusting relationships with our customers. The Account Manager’s role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities. **Responsibilities**: - Serve as the lead point of contact for all customer...

  • Sr Key Accounts Manager

    2 semanas atrás


    São Paulo, Brasil Thermo Fisher Scientific Tempo inteiro

    Sr Key Accounts Manager (Clinical Corporate Accounts)Work Schedule: Standard (Mon-Fri) Environmental Conditions: Office Job Description: Key Responsibilities: Contribute to achieving or exceeding territory sales targets by improving Strategic Selling skills to not only maintain but also expand business within existing accounts. Cultivate and sustain strong...

  • Account Manager

    2 semanas atrás


    São Paulo, Brasil Stevanato Group Tempo inteiro

    We are looking for an Account Manager to join our team in Brazil. The chosen candidate will be responsible for achieving targets assigned, managing the selling process, interacting directly with internal peer functions as well as dealing directly with selected customers according to the commercial and distribution policies and guidelines.ActivitiesActs the...

  • Account Manager

    2 semanas atrás


    São Paulo, Brasil Stevanato Group Tempo inteiro

    We are looking for an Account Manager to join our team in Brazil. The chosen candidate will be responsible for achieving targets assigned, managing the selling process, interacting directly with internal peer functions as well as dealing directly with selected customers according to the commercial and distribution policies and guidelines.ActivitiesActs the...


  • Sao Paulo, Brasil Red Hat Software Tempo inteiro

    About the job: The Red Hat Services team is looking for a Manager to join us in any of our office locations in São Paulo, Brazil. In this role, you will manage a team of Technical Account Managers who focus on customer success, product adoption and supporting the subscription renewals. You'll work with your peers around the world to guide initiatives and...

  • Account Manager

    3 meses atrás


    São Paulo, Brasil Asper Tempo inteiro

    Estamos em busca de profissionais para atuarem como: Account Manager. 1 posição para São Paulo 1 posição para o Rio de Janeiro Responsabilidades: Gerenciar e fortalecer relacionamentos com clientes. Oferecer consultoria especializada em soluções de segurança. Identificar oportunidades de vendas adicionais e estratégicas. Coordenar a...

  • Account Manager

    2 semanas atrás


    São Paulo, Brazil, BR Stevanato Group Tempo inteiro

    We are looking for an Account Manager to join our team in Brazil. The chosen candidate will be responsible for achieving targets assigned, managing the selling process, interacting directly with internal peer functions as well as dealing directly with selected customers according to the commercial and distribution policies and guidelines.ActivitiesActs the...

  • Account Manager

    2 semanas atrás


    São Paulo, SP, Brasil Stevanato Group Tempo inteiro

    We are looking for an Account Manager to join our team in Brazil . The chosen candidate will be responsible for achieving targets assigned, managing the selling process, interacting directly with internal peer functions as well as dealing directly with selected customers according to the commercial and distribution policies and guidelines. Activities ...

  • Account Manager

    4 semanas atrás


    São Paulo, São Paulo, Brasil Microsoft Tempo inteiro

    Account Management Role at MicrosoftMicrosoft is seeking an experienced Account Manager to join our team. In this role, you will be responsible for developing and executing account plans to drive business growth and customer satisfaction.Key Responsibilities:Cultivate Relationships: Proactively build and maintain strong relationships with customers and key...


  • Sao Paulo, Brasil Amazon AWS Services Brazil Ltd Tempo inteiro

    Bachelor’s degree in Finance, Accounting, or related fields; - Full professional competency in English & Portuguese. Spanish is a plus; - Relevant experience as an Accounts Receivable Manager; - Demonstrates strong communication (verbal and written) skills, and is able to positively influence behaviors and outcomes; - Exceptional attention to detail and a...