Solution Architect

Há 5 dias

São Paulo, Brasil Zendesk Tempo inteiro
Job Description

Zendesk helps companies create better relationships with their customers. We do this by focussing not only on our fantastic products but also on building our outstanding teams We are looking for someone to help expand our Services business in LATAM, and we have an exciting opportunity for a new Senior Solutions Architect. The Solutions Architecture will lead the scoping conversation with our clients, covering all technical, solution, and competitive aspects of the Zendesk sales cycle. 

The right candidate must be experienced both working as an individual contributor, owning the technical scoping, and leading sales opportunities. In addition, they must have performed successful sales to Corporate and Enterprise accounts, effectively engaging with and conducting customer presentations to both C-level executives and technical audiences, and successfully communicating the value of Zendesk CX product and service offerings

In conjunction with Sales, the Solutions Architect will work as the technical bridge between Account Executives and prospective clients. The Solutions Architect will own the prime technical relationship with our prospects, being responsible to capture requirements, build statements of work & change orders, for new & existing customers, managing the overall services sales process to closure, guaranteeing the solution proposed will generate satisfaction and achievement of customer expected goals.

Responsibilities

  • Work collaboratively with our Account Executives, Solution Consultants to develop solution architecture and deployment strategy for complex enterprise and commercial solutions.  

  • Working with 3rd party technologies to establish implementation requirements

  • Engage with clients to capture requirements

  • Craft SOWs and change orders for implementation services 

  • Position and present implementation recommendations

  • Working with cross-functional teams to develop technology solutions to meet customer goals

  • Work effectively as a member of a cross-functional team (internal & external)

Requirements:

  • Midmarket & Enterprise software selling experience.

  • Excellent interpersonal, communication, persuasion, presentation, and writing skills.

  • Experience scoping and executing customer pilots and Proof of Concepts.

  • Outstanding problem-solving skills, including the ability to meet a business requirement with a technical solution.

  • Preferred Advanced understanding of modern Internet architectures (Web, Cloud, Integration), RESTful APIs, developing client-side and backend applications, and programming languages such as Ruby, Python, Java, C# and/or JavaScript

  • High-level Experience with Middleware, API implementation

  • Superior solution scoping abilities, using our existing solution and influencing new product development.

  • Must be willing to work in a fast-paced startup environment with multiple roles.

  • Bachelor’s degree or equivalent experience is a must; a graduate degree is a plus.

  • Must be willing to travel when required to close important deals

  • Obvious passion and people skills

  • Previous consulting experience implementing enterprise-class software solutions.

  • In-depth knowledge of Customer Service Software, ITSM, data warehousing, business intelligence, and Customer Service Software.

  • Language (English / Portuguese)

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

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