Local Delivery Manager

3 semanas atrás

Rio de Janeiro, Brasil Orange Business Services Tempo inteiro

about the role

• Accountable for the on-time delivery of all service orders in the assigned local country/ies.
• Meet or exceed the targets set by the management with regards to:
- Customer Satisfaction
- TDD, RTDD, ITDD, NS#3 and associated metrics
- Management of Gold and Sesam orders
- Database and dispatch accuracy
- Quality of 1st time installation

• Accountable for order management of all customer solution/service orders from the receipt of valid service requests, to the local handover as per predefined milestones
• Perform Order Validation of assigned orders with the local customer
• Help define/revise an monitor all metrics based on the local customer’s needs/availability
• Determine adequate local entry point
• Accountable for ordering & management of all local loop requests from the receipt of valid service request, to physical customer delivery in accordance with committed schedules.
• Accountable for timely receipt of local loops and associated equipment based on a service/solution order received.
• Resolve any ordering related issues with the Carrier or Third Party Vendor
• Establish local loop delivery dates in coordination with the service transition metrics.
• Proactively coordinate, track and manage service & solution components until full delivery of completed service/solution to the customer.
• Perform proactive Order Management to ensure the metrics are met on all orders.
• Ensure sales/provisioning databases are accurately updated at all times
• Initiate action to escalate or expedite implementation issues, as required, to minimize delays in meeting customer committed delivery dates for service
• Assess circuit orders optimizing resources (channelized circuits, mux etc…) and cost (reuse of ceased circuits for ex.)
• Manage port allocation process based
• Place and track & ensure completion of circuit orders with relevant local Carrier and third party vendors
• Lead testing of circuit deliveries with Carrier until circuit fully operational
• Be the Single Point of Contact for the local customer : provide status and progress reports, manage all related customer relationship management questions with the local customer
• Request and analyze site surveys when applicable
• Be the main point of contact for the Field engineer during the installation phase
• Assist with the various acceptance test, when applicable
• Incorporate and manage country specific requirements in the provisioning process
• Any other duties as required by manager


about you

Sound understanding of telecommunications, messaging, hosting and security protocols and technologies
• Sound understanding of circuits, hardware & associated hosting, security & messaging and the network – Network Components
• Good understanding of the Service Delivery processes and organization
• Good understanding of all Orange Services
• Good understanding of ST tools such as SESAM, GOLD, SALTO etc. preferred
• Good understanding of the Telco (Carrier) environment
• Excellent organizational and planning skills
• Detail oriented
• Time management skills
• Customer Facing Skills
• Excellent communication and decision making skills
• Independent self-starter
• Customer Focused
• “Can Do” Attitude
• Team Spirit
• Fluent in English
• Degree/Equivalent in telecommunications field, preferred, not mandatory
• Solid experience in the specified local telecommunications area
• Customer Service and Telecommunications experience, highly desirable


additional information

The benefits of being Orange

Orange Business was certified as one of the best companies to work by the Great Place to Work Institute from 2012 to 2015. Since 2016, Orange has been awarded as the Top Employer Brazil. The comprehensive independent research revealed that the Company provides excellent employee conditions, nurtures and develops talent throughout all levels of the organization, and has demonstrated its leadership status in the HR environment, always striving to optimize its employment practices and to develop its employees. And since 2015, Brazil has been recognized by the Gender Equality & Diversity for European and International Standard Certification.

Because Orange Business hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:

Medical plan Dental plan Life insurance Meal allowance Transportation allowance Bonus plan Gympass Day care Private pension fund Birthday gift (day off) Give a day, get a day (day off) Maternity Leave (6 months + 1.5 year of teleworking) Paternity Leave (15 days + 5 months and 15 days of teleworking) Orange Employee Solutions (psychological and legal assistance) Shiatsu Labor gymnastic Teleworking Reimbursement Flexibility Friendly and caring environment Global work environment.

contract

Regular

  • Local Delivery Manager LAM

    2 semanas atrás

    Rio de Janeiro, Brasil Orange Business Services Tempo inteiro

    about the role • Accountable for the on-time delivery of all service orders in the assigned local country/ies. • Meet or exceed the targets set by the management with regards to Customer Satisfaction TDD/CDD (Target/Committed Delivery Date) and LTC (Lead Time to Connect) Overdue Orders Database(s) accuracy Quality of 1st time installation ...

  • Local Delivery Manager LAM

    2 semanas atrás

    Rio de Janeiro, Brasil Orange Business Services Tempo inteiro

    about the role • Accountable for the on-time delivery of all service orders in the assigned local country/ies. • Meet or exceed the targets set by the management with regards to Customer Satisfaction TDD/CDD (Target/Committed Delivery Date) and LTC (Lead Time to Connect) Overdue Orders Database(s) accuracy Quality of 1st time...

  • Local Delivery Manager

    3 semanas atrás

    Rio de Janeiro, Brasil Orange Business Services Tempo inteiro

    about the role • Accountable for the on-time delivery of all service orders in the assigned local country/ies. • Meet or exceed the targets set by the management with regards to: - Customer Satisfaction - TDD, RTDD, ITDD, NS#3 and associated metrics - Management of Gold and Sesam orders - Database and dispatch accuracy - Quality of 1st time...

  • Local Manager

    Há 6 dias

    Rio de Janeiro, Brasil United Nations Tempo inteiro

    **Job Opening** **Job Opening ID**: 232659 **Job Network**: - **Job Family** : HST **Category and Level** : Consultants, CON **Duty Station** : RIO DE JANEIRO **Department/Office** : United Nations Human Settlements Programme **Date Posted** : Apr 10, 2024 **Deadline** : Apr 18, 2024 **Result of Service** - The Local Manager, under the Programme...

  • Local Manager

    Há 7 dias

    Rio de Janeiro, Brasil United Nations Tempo inteiro

    Result of Service The Local Manager, under the Programme Coordination, reports to the National Officer for Brazil. He/She shall duly and timely perform his/her obligations, as part of the "Social Territories Project in Large Favelas Complexes" Programme team on the field, under this Terms of Reference. The Local Manager will work in close collaboration with...

  • Roll-Out Manager

    3 semanas atrás

    Rio De Janeiro, Brasil ZTE do Brasil Tempo inteiro

    Responsibilities:The Roll-out Manager is the key interface to the customer and subcontractor about the delivery progress project, in cooperation with

  • Atendente de Delivery

    3 semanas atrás

    Rio de Janeiro, Brasil Huork.com Tempo inteiro

    Atendente de Delivery Local: Rio de Janeiro Salário: R$ 1.480,00 (após experiência terá comissão) Benefícios: Alimentação no local + Vale transporte Requisitos: - Ensino médio completo; - Experiência com sistema de delivery; - Atenção e proatividade. Atividades: - Atendimento ao cliente por telefone e pessoalmente; - Recepcionar e apresentar...

  • Encarregado de Delivery

    2 semanas atrás

    Rio de Janeiro, Brasil Temakeria Tempo inteiro

    Área e especialização profissional: Alimentação / Gastronomia - GastronomiaNível hierárquico: EncarregadoLugar de trabalho: Rio de Janeiro, RJRegime de contratação de tipo Efetivo – CLTJornada Período IntegralA Temakeria está em busca de Encarregado de Delivery. Buscamos profissionais que tenham boa capacidade analítica, habilidade de...

  • Project Manager

    Há 7 dias

    Rio de Janeiro, Brasil Wipro Limited Tempo inteiro

    Overview: **Role Purpose** - The purpose of the role is to manage delivery of a project driving operations and delivery governance, ensuring right talent supply chain to optimize customer satisfaction and cost of delivery_ **Do** - **Delivery Management** - _Ensure seamless delivery of the projects _ - Deploy optimum project delivery structure post...

  • Atendente de Delivery

    2 semanas atrás

    Rio de Janeiro, Brasil Winner RH Tempo inteiro

    Empresa de delivery Junino, contrata Atendente com experiência anterior em delivery.Requisitos- Ensino médio completo;- Fácil acesso à região de Botafogo;- Ter atuado anteriormente com delivery (habib's, mc donald’s, supermecados);- Conhecimento em plataformas de delivery (Ifood);- Ter conhecimento de lanches/comidas tipicas de festas junina;-...

  • Encarregado de Delivery

    3 semanas atrás

    Rio de Janeiro, Brasil TEMAKERIA E CIA Tempo inteiro

    A Temakeria está em busca de Encarregado de Delivery.Buscamos profissionais que tenham boa capacidade analítica, habilidade de comunicação, proatividade e organização. Além disso realizará atividades, como:•Será responsável pela área de delivery da empresa. •Acompanhar as atividades realizadas pelos setores de Delivery das unidades prestando...

  • Encarregado de Delivery

    1 semana atrás

    Rio de Janeiro, Rio de Janeiro, Brasil Temakeria Tempo inteiro

    Área e especialização profissional: Alimentação / Gastronomia - GastronomiaNível hierárquico: EncarregadoLugar de trabalho: Rio de Janeiro, RJRegime de contratação de tipo Efetivo – CLTJornada Período IntegralA Temakeria está em busca de Encarregado de Delivery. Buscamos profissionais que tenham boa capacidade analítica, habilidade de...

  • Atendente Administrativo de Delivery

    Há 2 dias

    Rio de Janeiro, Brasil Consultoria Acerta Tempo inteiro

    Como Atendente Administrativo de Delivery, você será responsável por garantir o perfeito funcionamento de todo o processo de delivery. Será sua responsabilidade cuidar do atendimento ao cliente, resolver possíveis problemas que possam surgir, organizar as entregas, supervisionar os motoboys, cuidar do estoque e garantir a qualidade dos produtos.Além...

  • Atendente de Delivery

    4 semanas atrás

    Rio de Janeiro, Brasil Galeto & Cia Tempo inteiro

    Restaurante de comida brasileira localizado na Zona Sul do Rio de Janeiro. Atividades e **Responsabilidades**: Atendimento ao delivery. Tipo de vaga: Tempo integral, Efetivo CLT Salário: R$1.000,00 - R$1.700,00 por mês **Benefícios**: - Vale-alimentação - Vale-refeição - Vale-transporte Horário de trabalho: - Dias úteis e finais de...

  • Atendente de Delivery Noturno

    Há 2 dias

    Rio de Janeiro, Brasil Foods Brands Botafogo Tempo inteiro

    Vaga para operador de loja no bairro de Botafogo. Restaurante delivery **DIFERENCIAL CANDIDATOS COM EXPERIÊNCIA EM DELIVERY (EMBALAGEM DE PEDIDOS, DESPACHO E ROTEIRIZAÇÃO DE MOTOBOYS)** **DESEJÁVEL FAMILIARIDADE COM ROTEIRIZAÇÃO DE MOTOBOYS** **AGILIDADE E ATENÇÃO SÃO REQUISITOS INDISPENSÁVEIS** Responsável pela embalagem e conferência dos...

  • Atendente de Delivery

    4 semanas atrás

    Rio de Janeiro, Brasil Galeto & Cia Tempo inteiro

    Restaurante de comida brasileira localizado na Zona Sul do Rio de Janeiro. Atividades e **Responsabilidades**: Atendimento ao delivery. Tipo de vaga: Tempo integral, Efetivo CLT Salário: R$1.000,00 - R$1.700,00 por mês **Benefícios**: - Vale-alimentação - Vale-refeição - Vale-transporte Horário de trabalho: - Dias úteis e finais de...

  • Atendente de Delivery

    4 semanas atrás

    Rio de Janeiro, Brasil Galeto & Cia Tempo inteiro

    Restaurante de comida brasileira localizado na Zona Sul do Rio de Janeiro. Atividades e **Responsabilidades**: Atendimento ao delivery. Tipo de vaga: Tempo integral, Efetivo CLT Salário: R$1.000,00 - R$1.700,00 por mês **Benefícios**: - Vale-alimentação - Vale-refeição - Vale-transporte Horário de trabalho: - Dias úteis e finais de...

  • Entregado de Delivery

    4 semanas atrás

    Rio de Janeiro, Brasil Galeto & Cia Tempo inteiro

    Entregador de delivery. Pode ser primeiro emprego, tem que andar de bicicleta. salario basico da categorio, vale tranporte e refeiçao no local Tipo de vaga: Efetivo CLT Salário: R$1.100,00 - R$1.450,00 por mês **Benefícios**: - Vale-refeição - Vale-transporte Horário de trabalho: - Turno de 8 horas Tipos de pagamento adicional: - 13º...

  • Roll-out Manager

    4 semanas atrás

    Rio de Janeiro, Brasil ZTE do Brasil Tempo inteiro

    Responsibilities: The Roll-out Manager is the key interface to the customer and subcontractor about the delivery progress project, in cooperation with and reports to the Project Manager. Create, maintain, and control the roll-out plan, ensure the activities meet the customer’s requirement (scope, milestones, quality), including site survey, installation,...

  • Roll-out Manager

    3 semanas atrás

    rio de janeiro, Brasil ZTE do Brasil Tempo inteiro

    Responsibilities: The Roll-out Manager is the key interface to the customer and subcontractor about the delivery progress project, in cooperation with and reports to the Project Manager. Create, maintain, and control the roll-out plan, ensure the activities meet the customer’s requirement (scope, milestones, quality), including site survey, installation,...