IT Support Engineer, OTS

Operations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OpsTech IT provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them.

About The Role

As an IT Support Engineer I, you will use your knowledge and specialized skills to implement technical solutions and provide high quality support for computer hardware, operating systems, or enterprise application software. You are able to determine when it is appropriate to deviate from a standard practice to accomplish the desired result. You can troubleshoot and solve straightforward problems that do not have defined SOPs.

What Do We Offer?

Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1. But wait there’s more: we don’t wear suits and ties Come as you are because jeans, t-shirts, sneakers and sometimes a neon safety vest will be your daily outfit.

Our inclusive culture empowers Amazonians to deliver the best results for our clients. We don't just celebrate the diversity of our workforce, we celebrate the diverse ways we work. If you would like to request accommodation for the interview or onboarding process, let your recruiter know and they will connect you with our accommodation team.

Key job responsibilities
- Network engineering and troubleshooting, data cabling and systems administration in a variety of software and hardware environments.
- Ensuring infrastructure networking and computing systems remain available during production hours.
- Interacting with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions.
- Managing local technical projects.
- Maintaining or creating policies, procedures, and processes.
- Identifying root-causes of operational issues and process inefficiencies.

We are open to hiring candidates to work out of one of the following locations:

Ancuri, CE, BRA

BASIC QUALIFICATIONS

- University Bachelor's degree in Systems Engineering or a related area.
- Windows Server technologies: AD, DFS, Print Services, SCCM Troubleshooting in a multi-user high availability environment experience.
- PC repair, troubleshooting, deployment and liquidation experience.
- IT client, server, and network service delivery experience.
- Networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience.
- Corporate setting Windows, Mac or Linux Operating systems support experience.
- Experience supporting and maintaining a corporate network environment.
- B2 English proficiency or higher.

PREFERRED QUALIFICATIONS

- Computer networking experience
- Windows Systems experience
- Linux Systems experience

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