Support Engineer – Remote role in Brazil

3 semanas atrás

Brasília, Brasil Nobel Tempo inteiro

A brand with enhanced visibility in the CCAAS market, NobelBiz strives to embrace customers through well-designed, customer-centric products and services. The hosted and telco products portfolio blends into a comprehensive ecosystem that turns NobelBiz into a one-stop shop for customers needing prompt delivery, excellent services and trustworthy business consultants with 20+ years of experience to share.

Responsibilities:

  • Providing frontline support to customers and troubleshooting technical issues via various channels such as phone, email, chat, or ticketing system.
  • Assessing incoming support requests and prioritizing them based on severity and impact.
  • Diagnosing and resolving technical issues related to telecom and CCaaS services, including network connectivity problems, software configuration errors, and system performance issues.
  • Documenting support interactions, including the steps taken to resolve issues and any relevant troubleshooting procedures.
  • Educating customers on how to use the telecom or CCaaS platform effectively, including providing training sessions, webinars, or documentation to help users maximize the value of the services provided.
  • Monitoring customer satisfaction and gathering feedback on support interactions to identify areas for improvement.
  • Monitoring system alerts and proactively identifying potential issues before they escalate into customer-facing problems.

Requirements:

Must have:

  • 3+ years experience in working in a CCaaS/telecommunications environment with a strong understanding of VoIP, SIP, PBX, call routing, IVR systems, and cloud-based contact center platforms.
  • The ability to methodically troubleshoot technical issues, identify root causes, and implement effective solutions.
  • Excellent communication skills, both verbal and written, are essential for effectively interacting with customers and providing clear, concise explanations of technical concepts and solutions.
  • The capacity to manage multiple tasks simultaneously, prioritize incoming support requests based on urgency and impact, and meet established service level agreements (SLAs) for response and resolution times.

Nice to have:

  • Familiarity with scripting languages such as .NET, JavaScript and C#
  • Experience with SQL (Microsoft or/and MySQL).
  • A keen eye for detail for accurately documenting customer interactions, troubleshooting steps, and resolution procedures.
  • Must be able to cope under pressure and work to stringent timelines.
What we offer:
  • Permanent long-term collaboration contract
  • Full-time position (40h a week)
  • Rewarding compensation package consisting of salary and a performance bonus
  • Remuneration in USD
  • Flexibility of working from home from any corner of the world
  • Vacation days (paid time off and national days)
  • Great collaborative culture with an international team of over 25 different nationalities
  • Training, team building, fun at work activities
  • Opportunities for growth and development
  • Yearly performance reviews
  • Wellbeing program with workshops and webinars led by experts

  • Sr. Associate Support Engineer, SAP SD

    Há 5 dias

    Brasília, Distrito Federal, Brasil Rimini Street, Inc Tempo inteiro

    Sr. Associate Support Engineer, SAP SD page is loaded Sr. Associate Support Engineer, SAP SD Apply locations Remote Brazil time type Full time posted on Posted 3 Days Ago job requisition id R About Rimini Street, Inc.Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000 Company, is a global provider of end-to-end enterprise software support, products and...

  • Technical Support Engineer

    2 meses atrás

    Brasília, Brasil Hoymiles Tempo inteiro

    Hoymiles Power Electronics Inc., is a globally leading inverter manufacturer with offices and services around the globe. The headquarters is based in Hangzhou China and the R&D department and manufacturing facilities are also based there. Hoymiles has a significant R&D team to design and manufacture state-of-the art microinverter & hybird inverter for the...

  • Technical Support Engineer

    3 semanas atrás

    Brasília, Brasil Hoymiles Tempo inteiro

    Hoymiles Power Electronics Inc., is a globally leading inverter manufacturer with offices and services around the globe. The headquarters is based in Hangzhou China and the R&D department and manufacturing facilities are also based there. Hoymiles has a significant R&D team to design and manufacture state-of-the art microinverter & hybird inverter for the...

  • Systems Engineer

    Há 5 dias

    Brasília, Distrito Federal, Brasil GeorgiaTEK Systems Inc. Tempo inteiro

    Job Title: Systems Engineer - Amazon Connect Remote Duration: 12 months Role Overview: We seek an experienced Systems Engineer specializing in Amazon Connect to join our team. The role involves designing and implementing complex call flows, maintaining system performance, and providing production support. Key Responsibilities: Implement and monitor...

  • Operations Engineer

    Há 5 dias

    Brasília, Distrito Federal, Brasil Insight Global Tempo inteiro

    Location: Remote, PST Nearshore, but need to be available PST Pay Rate: $25-30/hr – Nearshore (Located in Costa Rica or Brazil) Start Date : ASAP Language : Proficiency in English Must Haves: Expert-level support and troubleshooting for operating systems including Windows 8/10/11, macOS, iOS, Android OS, and Linux. Utilize advanced scripting...

  • Senior Software Engineer

    Há 6 dias

    Brasília, Distrito Federal, Brasil Traact Tempo inteiro

    Company DescriptionTraact is a legal service platform SaaS company that focuses on automating administrative tasks in entity management, board meetings, permits & licensing, disputes & litigation, and contract management.Role DescriptionThis is a full-time remote role for a Senior Software Engineer at Traact. As a Senior Software Engineer, you will be...

  • Customer Support Specialist

    4 semanas atrás

    Brasília, Brasil TuoTempo Tempo inteiro

    Job DescriptionOur customer support team excels in delivering top-notch service, blending strong communication skills with technical expertise. We're on the lookout for a curious team player who enjoys unravelling complex technical issues and adeptly bridges the gap between customers and our dynamic tech and product teams. The interaction with our customers...

  • Systems Engineer

    Há 6 dias

    Brasília, Federal District, BR GeorgiaTEK Systems Inc. Tempo inteiro

    Job Title: Systems Engineer - Amazon Connect Remote Duration:12 monthsRole Overview: We seek an experienced Systems Engineer specializing in Amazon Connect to join our team. The role involves designing and implementing complex call flows, maintaining system performance, and providing production support. Key Responsibilities: Implement and monitor contact...

  • Senior Software Engineer

    4 semanas atrás

    Brasília, Brasil Traact Tempo inteiro

    Company DescriptionTraact is a legal service platform SaaS company that focuses on automating administrative tasks in entity management, board meetings, permits & licensing, disputes & litigation, and contract management.Role DescriptionThis is a full-time remote role for a Senior Software Engineer at Traact. As a Senior Software Engineer, you will be...

  • Senior Software Engineer

    3 semanas atrás

    Brasília, Brasil Traact Tempo inteiro

    Company DescriptionTraact is a legal service platform SaaS company that focuses on automating administrative tasks in entity management, board meetings, permits & licensing, disputes & litigation, and contract management.Role DescriptionThis is a full-time remote role for a Senior Software Engineer at Traact. As a Senior Software Engineer, you will be...

  • Technical Support Engineer

    Há 7 dias

    Brasília, Federal District, BR Hoymiles Tempo inteiro

    Hoymiles Power Electronics Inc., is a globally leading inverter manufacturer with offices and services around the globe. The headquarters is based in Hangzhou China and the R&D department and manufacturing facilities are also based there. Hoymiles has a significant R&D team to design and manufacture state-of-the art microinverter & hybird inverter for the...

  • Designated Support Engineer Sao Paulo, Brazil

    Há 5 dias

    Brasília, Distrito Federal, Brasil Databricks Inc. Tempo inteiro

    Databricks is looking for an experienced Designated Support Engineer with a passion for customer relations, project and account management. This role requires a self-motivated professional with a strong technical background that consistently brings a high level of commitment to customers and Databricks teammates. The ideal candidate brings strong...

  • Desktop Engineer

    Há 2 dias

    Brasília, Brasil RED Global Tempo inteiro

    We are seeking a skilled Windows Desktop Engineer on a contract basis. The ideal candidate will have extensive experience with Windows desktop management, Microsoft Intune, Azure, and Servicenow. This role will involve deploying, managing, and troubleshooting Windows desktops and related technologies to ensure optimal performance and security. The successful...

  • Systems Engineer

    Há 5 dias

    Brasília, Distrito Federal, Brasil Georgiatek Systems Inc. Tempo inteiro

    Job Title: Systems Engineer - Amazon ConnectRemoteDuration: 12 monthsRole Overview:We seek an experienced Systems Engineer specializing in Amazon Connect to join our team. The role involves designing and implementing complex call flows, maintaining system performance, and providing production support.Key Responsibilities:Implement and monitor contact flow...

  • Field Applications Senior Engineer

    Há 5 dias

    Brasília, Distrito Federal, Brasil Trimble Tempo inteiro

    Field Applications Senior Engineer - Agriculture page is loaded Field Applications Senior Engineer - Agriculture Apply locations Brazil - Remote time type Full time posted on Posted 30+ Days Ago job requisition id R42960 Your Title: Field Applications Senior EngineerJob Location: Remote, in BrazilOur Department: Trimble Bilberry Ag Are you a tech-savvy...

  • Senior Software Engineer

    3 semanas atrás

    Brasília, Brasil Traact Tempo inteiro

    Company DescriptionTraact is a legal service platform SaaS company that focuses on automating administrative tasks in entity management, board meetings, permits & licensing, disputes & litigation, and contract management.Role DescriptionThis is a full-time remote role for a Senior Software Engineer at Traact. As a Senior Software Engineer, you will be...

  • Senior Software Engineer

    3 semanas atrás

    Brasília, Brasil Traact Tempo inteiro

    Company Description Traact is a legal service platform SaaS company that focuses on automating administrative tasks in entity management, board meetings, permits & licensing, disputes & litigation, and contract management.Role DescriptionThis is a full-time remote role for a Senior Software Engineer at Traact. As a Senior Software Engineer, you will be...

  • Senior Software Engineer

    4 semanas atrás

    Brasília, Brasil Traact Tempo inteiro

    Company DescriptionTraact is a legal service platform SaaS company that focuses on automating administrative tasks in entity management, board meetings, permits & licensing, disputes & litigation, and contract management.Role DescriptionThis is a full-time remote role for a Senior Software Engineer at Traact. As a Senior Software Engineer, you will be...

  • System Engineer

    Há 6 dias

    Brasília, Brasil GeorgiaTEK Systems Inc. Tempo inteiro

    Systems Engineer - Amazon ConnectLocation: RemoteDuration: ContractRate: DOESystem Engineer Specific Competencies for Role•Experience with implementation and design of a CCaaS platform like Genesys, Avaya, Amazon Connect.:•Following guidance from senior Engineers; implement contact flow routing using speech recognition (Lex), queues, routing...

  • Senior Software Engineer

    Há 5 dias

    Brasília, Distrito Federal, Brasil Traact Tempo inteiro

    Company Description Traact is a legal service platform SaaS company that focuses on automating administrative tasks in entity management, board meetings, permits & licensing, disputes & litigation, and contract management. Role Description This is a full-time remote role for a Senior Software Engineer at Traact. As a Senior Software Engineer, you will be...