Trilingual N2 Support Analyst

Há 1 mês

Cajamar, Brasil Wevy Tempo inteiro
Job DescriptionCan you imagine having autonomy to carry out your activities, working alongside people who love what they do and making a difference in a company that is constantly growing? The opportunity is here We can't wait to have you as part of our team
Requirements 
  • Experience in N2 / Field Service support; 
  • Experience in user support and in opening calls via telephone, e-mail or face-to-face; 
  • Experience in providing support and diagnosing and solving hardware and software problems on workstations; 
  • Experience in Operating Systems; 
  • Experience in supporting the Windows system (any version); 
  • Knowledge of networks, hardware and software; 
  • Knowledge of productivity tools (e.g. Office package); 
  • Knowledge of remote access tools; 
  • Knowledge of service levels (SLA, TMA, TME, etc);
  • Availability to work on site in Wednesdays, once a week (Cajamar/SP). 
Responsabilities 
  • Trilingual customer service (Portuguese, English and Spanish), level 2, through calls, teams, e-mails and the ZenDesk customer service tool for internal and external customers; 
  • Resolving incidents related to problems with clients applications; 
  • Analyzing application logs and querying SQL databases to access the root cause of the problem;
  • Applying scripts to resolve data and application configuration problems; 
  • Interaction with client's product teams to resolve bugs and advanced problems;
  • Publishing application databases in the client's cloud structure and supporting the installation of On Prem systems;
  • Monitoring of Windows services and cloud application infrastructure and corrective actions to re-establish essential services for the operation;
  • Developing support materials and procedures;
  • Meeting with clients to understand needs (requirements), integration processes (Modbus, API and OPC-UA) and discussions on network configuration;
  • Supporting the estimation process for customer migration projects.

 

Benefits
  • Health Insurance (Amil);
  • Dental Care (Amil);
  • Childcare Assistance;
  • Tuition Reimbursement (Courses and Certifications);
  • Additional Monthly Bonus (Caju);
  • Health Care Platform - Conexa Saúde (plataforma de cuidado integrado);
  • Pharmacy Partnership;
  • Day Off (Birthday/Mother's and Father's Day);
  • ‍‍‍ Extended maternity and paternity leave;
  • Annual PLR;
  • Internal Referral Program;
  • Psychological Care Platform - Psicologia Viva;
  • Reimbursement for your kids school transport;
  • Food Voucher (Caju);
  • ️ Wellhub (Gympass);
  • Life Insurance. 

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