IT Support Engineer

3 semanas atrás

São Paulo, Brasil TikTok Tempo inteiro

Team Introduction

:AMS Desk Services team provides local IT service for TikTok users, resolves hardware/software-related issues, supports conference rooms, and fulfills IT-related requests. We are seeking an IT Support Engineer to help us grow our IT environment. Your focus is not just to resolve incidents, but to find the underlying problem and develop long-term solutions. Reporting to Regional Service Desk Lead, typical responsibilities will include:- Provide top-notch IT support to our local offices as well as visiting end users from our global offices.- Collaborate daily with other technical staff, work on assignments, and deliver services to end-users- Build, set up, maintain, implement, and troubleshoot technology problems related to laptops (Windows and Mac), desktops, servers, and systems that affect end-user productivity.- Responsible for Inventory Management and Auditing. Additional responsibilities include:- Guide users to use self-service IT resources, such as ticketing system and knowledge base- Provide event support, setup AV and live stream equipment- Perform basic troubleshooting tasks and operating system support on Microsoft Windows OS, Mac OS X, and network services- Mobile device setup, installation, and/or post-installation support- Take technical documents and create IT guides and docs for end users- On-call rotation including weekends

Required Skills:- Experience in cross-collaboration with vendors/suppliers- Maintains regular communication with supervisors as it relates to business/office and network operations. - Maintains an organized work area for end users and storage departments.- College Degree in Computer Science, Systems Science, and Computer Engineering or 5+ years of relevant discipline.- Excellent customer service, organization, prioritization, multitasking, and communication.- Good understanding of Windows, Mac, and basic knowledge of network troubleshooting. - Systematic problem-solving approach with the ability to adjust quickly to changing priorities and make progress in areas where high ambiguity and uncertainty exist.- Strong working knowledge of common applications: email (Gmail), GSuite, desktop publishing (Microsoft Office), web browsers (Safari, - Ability to follow written and verbal instructions, willingness to learn new procedures and tasks Preferred Additional Skills:- Hardware/software/network training and/or certification in systems (such as CCNA, CompTIA A+, RHCSA, - Experience setting up and deploying Audio/Visual equipment

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