Oracle fusion cloud support

Há 9 horas

Brazil Doyensys Inc Tempo inteiro

Oracle Cloud Support Engineer - R2A

We are looking for a senior professional to support and operate the accounts receivable and billing modules of Oracle ERP Cloud. You will be part of a global team, ensuring excellence in service delivery, SOX compliance, and adherence to ITIL standards.


Main Responsibilities:

  • Act in the modules: General Accounting (GL), Fixed Assets, and Cash Management
  • Resolve incidents and tickets within the deadlines (SLA), in partnership with internal teams and suppliers
  • Provide support during the monthly accounting closing in multiple regions (LATAM, USA, APAC)
  • Execute regression tests on quarterly updates of the Oracle Cloud SaaS environment
  • Ensure compliance with SOX processes, documentation, and evidence for audits
  • Lead operations and continuous improvements in communication, processes, and support standards
  • Participate in the definition and dissemination of best practices, in alignment with ITIL and tools like ServiceNow and GitLab
  • Work with engineering and project teams to ensure successful deployments and integrations

Requirements:

  • Solid experience in Oracle ERP Cloud in the GL, Fixed Assets, and Cash Management modules.
  • Minimum of 10 years with Oracle ERP and at least 5 years of hands-on experience with Oracle Fusion Cloud.
  • Participation in at least 3 complete Oracle Cloud implementation projects.
  • Familiarity with Oracle localizations (LACLS) and tax requirements in Brazil.
  • Experience with tools such as BIP, PL/SQL, FBDI, ADFDi, Web Services (SOAP/REST).
  • Accounting knowledge to ensure compliance with financial reporting standards and practices.
  • Excellence in written and verbal communication in Portuguese and English.
  • Ability to lead teams of 5 to 10 people.
  • Collaborative, proactive profile with an analytical mindset and results-focused approach.
  • Bachelor's degree in Accounting, Finance, IT, or related fields.

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