Oracle fusion cloud support

3 semanas atrás

Brazil Doyensys Inc Tempo inteiro

Oracle fusion cloud support - A2C

We are looking for a senior professional to support and operate the accounts receivable and billing modules of Oracle ERP Cloud. You will be part of a global team, ensuring excellence in service delivery, SOX compliance, and adherence to ITIL standards.

Responsibilities:

  • Act in the modules: Accounts Receivable, Customers, Invoicing and Payments, Collections
  • Resolve tickets within the established deadlines (SLA), in partnership with suppliers and internal teams
  • Support users during the monthly accounting close in regions such as LATAM, USA, and APAC
  • Conduct regression testing on quarterly updates to the Oracle SaaS environment
  • Ensure compliance with SOX requirements and maintain documentation aligned with ITIL
  • Lead support operations focusing on quality, communication, and continuous improvement
  • Implement best practices using tools such as ServiceNow and GitLab
  • Interact with Oracle engineering teams and other delivery areas to ensure effective integrations.

Technical Requirements:

  • Functional experience in Oracle ERP Cloud: Receivables, Customers, Collections, and Billing.
  • Knowledge in capturing tax documents and integration with Syncro or EDICOM.
  • Understanding of Brazilian taxation applied to billing and accounts receivable.
  • Experience with Oracle localizations for Brazil (LACLS) and report generation.
  • Proficiency in tools such as BIP, PL/SQL, Web Services (SOAP and REST), FBDI, ADFDi.
  • Clear and objective communication skills in Portuguese and English.
  • Proactivity, collaborative work, and results-oriented mindset.
  • Experience in at least 3 complete cycles of Oracle Cloud implementation.
  • Bachelor's degree in Accounting, Finance, IT, or related field.

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