Senior Cloud Consultant

3 semanas atrás

Colombo, Brasil Brennan IT Tempo inteiro
**Brennan. Where true performance thrives.**
At Brennan, we believe that _how_ technology is delivered is every bit as important as _what_ the technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests.
It’s a claim backed by our **True Performance System** - a way of working engineered to get us closer, and deliver better, for our customers and their actual experience of technology.
**Why join Brennan**
True performance for our customers starts with a true belief in our people.
It’s why we’ve structured our business to help our teams, and their talents, shine bright. It's why we’ve created a workplace where people of all backgrounds, beliefs and experiences are welcomed and empowered. And it’s why we’ve built an organisation where real innovation makes a genuine impact and generates true rewards for our team members.
**True rewards**
In addition to competitive remuneration, Brennan offers extensive benefits, including:
- Training and certification bonuses
- Culture Awards that recognise excellence
- Brennan Daredevils - our annual, all-expenses paid trip awarded to our top performers and outstanding contributors
- Vibrant, fun social activities
- Discounted hardware and software
- An environment that embraces learning and development
**The Role**:
- Primarily provide third level IT support for the assigned clients.
- Responsible for proactively managing the clients' Azure environments.
- Responsible for proactively managing the client’s IT environments and providing on going BAU support.
**Role Responsibilities**:
- Ensure support SLA targets are achieved.
- Provide L3 support for service delivery teams and resolve technical issues.
- Problem management
- Proactively manage clients Microsoft Azure environments using the Azure Well-architected framework pillars.
- Ensure service quality through technical competence and attention to detail.
- Strive for high levels of customer feedback scores.
- Maintain effective communications with the clients.
- Ensure adherence to our Service Delivery policies, processes and procedures.
- Work with Senior Cloud Consultants and Account Management staff to ensure effective management of the client base.
- Obtain and maintain industry certifications.
- Identify opportunities to productise new services and offerings.
- Utilise your technical specialist skills to help build new products.
- Develop new strategies to increase efficiency in the systems.
- Perform system analysis and recommend improvements.
- Any other task/ duties aligned with the role or in support of the team as advised by the leader.
**Key Competencies and Qualifications Required**:
- Minimum of 3 years IT experience.
- Strong analytical and problem-solving skills.
- Excellent verbal and written communication skills.
- A “Do what it takes” attitude.
- Proven ability to work within and across teams.
- Industry based certifications.
- AZ-104 (Azure Administrator Associate) or AZ-204 (Azure Developer Associate)
- AZ-700 (Azure Network Engineer Associate)
- ITIL Foundations
- AZ-400 (Designing and Implementing Microsoft DevOps Solutions)
- Infrastructure As Code (IAC) experience
- Azure DevOps Experience
- Terraform Experience
**Brennan**is an equal opportunity employer.

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